Archive has 910 results
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London Borough of Croydon (19 016 932)
Statement Closed after initial enquiries Council tax 17-Mar-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about council tax liability and the way the Council contacted her and then dealt with her complaint. It is reasonable to expect Ms B to use her right of appeal to the independent Valuation Tribunal if she disputes the Council’s decision on her liability. And further consideration of Ms B’s remaining complaints would not achieve any more for her.
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London Borough of Richmond upon Thames (19 017 206)
Statement Closed after initial enquiries Council tax support 17-Mar-2020
Summary: The Ombudsman will not investigate this complaint that the Council wasted the complainant’s time by saying he would qualify for council tax reduction. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice. In addition, the complainant could have appealed to the Valuation Tribunal.
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London Borough of Barnet (19 018 521)
Statement Closed after initial enquiries Local welfare payments 17-Mar-2020
Summary: The Ombudsman will not investigate Miss B’s complaint about the Council’s decision on her application for a discretionary housing payment. This is because there is insufficient evidence of fault in the Council’s decision-making process.
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Dudley Metropolitan Borough Council (19 018 546)
Statement Closed after initial enquiries Council tax 17-Mar-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about a disputed council tax debt. This is because it is reasonable for Miss X to appeal to the Valuation Tribunal.
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Harborough District Council (19 019 333)
Statement Closed after initial enquiries Council tax support 16-Mar-2020
Summary: The Ombudsman will not investigate this complaint about a council tax bill. This is because the complainant has a right of appeal to the Valuation Tribunal. The Ombudsman will not investigate other aspects of the complaint as there is insufficient evidence of significant injustice.
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London Borough of Lambeth (19 009 350)
Statement Closed after initial enquiries Council tax support 16-Mar-2020
Summary: Ms X complained about the Council’s refusal to reconsider her application for council tax support which she made in error in 2018. The Ombudsman should not exercise his discretion to investigate this complaint which was received outside the normal 12-month period for considering complaints.
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Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Mar-2020
Summary: The Ombudsman will not investigate this complaint that the Council will not reduce the repayment rate for council tax arrears and a housing benefit overpayment. This is because there is insufficient evidence of fault by the Council.
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Norwich City Council (19 017 842)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Mar-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about housing benefit and council tax support. This is because it would have been reasonable for Ms B to have used her appeal rights.
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Somerset West and Taunton Council (19 018 464)
Statement Closed after initial enquiries Council tax 16-Mar-2020
Summary: The Ombudsman will not investigate this complaint that the complainant’s council tax is too high. This is because there is insufficient evidence of fault by the Council.
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London Borough of Barnet (19 018 512)
Statement Closed after initial enquiries Council tax 16-Mar-2020
Summary: The Ombudsman should not pursue this complaint about council tax recovery action. This is because there is insufficient evidence of fault by the Council.