Archive has 910 results
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Brighton & Hove City Council (19 018 372)
Statement Closed after initial enquiries Council tax 25-Mar-2020
Summary: The Ombudsman will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council. In addition, the complainant can contact the Information Commissioner.
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Cambridge City Council (19 018 538)
Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Mar-2020
Summary: The complaint is about the Council asking Ms X to repay housing benefit. The Ombudsman will not pursue this complaint because of Ms X’s right to appeal to a tribunal. In the event, the Council has now decided not to ask Ms X for the payment.
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South Cambridgeshire District Council (19 019 081)
Statement Closed after initial enquiries Other 25-Mar-2020
Summary: The Ombudsman cannot investigate this complaint about business rates. This is because the matter has been to court so the law prevents the Ombudsman investigating it.
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Statement Closed after initial enquiries Other 24-Mar-2020
Summary: A business owner complained that the Council had unreasonably refused her application for hardship relief from business rates. But the Ombudsman does not have grounds to investigate this matter because there is no sign of fault by the Council.
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Broxbourne Borough Council (19 018 488)
Statement Closed after initial enquiries Local welfare payments 24-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to refuse his application for Discretionary Housing Payment. This is because there is not enough evidence of fault in how the Council has made its decision, and so we cannot question the merits of the decision itself.
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Havant Borough Council (19 019 248)
Statement Closed after initial enquiries Council tax 24-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision not to grant council tax support. This is because if Mr X disagrees with the Council’s decision it is reasonable for him to appeal to a valuation tribunal.
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London Borough of Haringey (19 019 060)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Mar-2020
Summary: The Ombudsman will not investigate this complaint. This is because the complainant was able to exercise appeal rights, putting the complaint out of the Ombudsman’s jurisdiction.
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Plymouth City Council (19 019 249)
Statement Closed after initial enquiries Council tax 23-Mar-2020
Summary: Mr X complains that the Council has held him liable for council tax on a previous property. The Ombudsman will not investigate this complaint because he could appeal to a Valuation Tribunal.
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London Borough of Haringey (19 005 483)
Statement Upheld Other 20-Mar-2020
Summary: The complainant says the Council added enforcement agent fees when he had paid his council tax. The Ombudsman finds the Council is at fault. The Council has agreed a suitable remedy.
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North Norfolk District Council (19 009 731)
Statement Not upheld Council tax 20-Mar-2020
Summary: The Council has confirmed it made errors in its calculation of the Council Tax owed by the owners of a number of holiday chalets. However, the complainant has not been disadvantaged by this. For this reason, the Ombudsman has discontinued his investigation.