Archive has 207 results
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Whittington NHS Trust (17 016 601b)
Statement Closed after initial enquiries Hospital acute services 22-Oct-2019
Summary: The Ombudsmen find a Council at fault for an avoidable delay in arranging a patient’s discharge from hospital. As a result the patient did not get home and suffered avoidable frustration, as did her son and his wife. The Council agreed to provide an apology, a small payment to recognise the avoidable frustration, to repay any care contributions the patient should not have paid, and to take action to prevent recurrences.
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The Cambridge Nursing Centre (18 014 663a)
Statement Upheld Other 22-Oct-2019
Summary: Ms D complains about poor care provided to her late father, Mr F, by The Cambridge Nursing Centre. Mr F’s care there was funded by both the NHS and Cambridgeshire County Council. The Ombudsmen have upheld parts of Ms D’s complaint relating to falls, communication, capacity assessment, end of life care and loss of possessions. We have not upheld other elements of the complaint. The Council and The Cambridge Nursing Centre accept our recommendations, so we have completed our investigation.
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Oxford Health NHS Foundation Trust (19 008 685a)
Statement Closed after initial enquiries Other 22-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint. The Ombudsman is unlikely to find fault with Buckinghamshire County Council’s decision to stop providing Mr X with a care package for his social care needs.
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North Kirklees Clinical Commissioning Group (19 004 953a)
Statement Closed after initial enquiries Other 16-Oct-2019
Summary: Mrs X complained the Council failed to ensure her son’s care provider gave him the level of care needed. She said her complaint about poor care resulted in his eviction from a placement with the Hollybank Trust. The Clinical Commissioning Group and the Hollybank Trust have not yet had the opportunity to respond to Mrs X’s complaint, therefore, the Ombudsmen have discontinued their investigation.
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Statement Closed after initial enquiries Other 16-Oct-2019
Summary: Mrs X complained the Council failed to ensure her son’s care provider gave him the level of care needed. She said her complaint about poor care resulted in his eviction from a placement with the Hollybank Trust. The Clinical Commissioning Group and the Hollybank Trust have not yet had the opportunity to respond to Mrs X’s complaint, therefore, the Ombudsmen have discontinued their investigation.
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Portsmouth Hospitals NHS Trust (18 013 778a)
Statement Upheld Hospital acute services 15-Oct-2019
Summary: Mrs D complains about the care of her late mother-in-law by a care home and Trust. The Ombudsmen have found fault causing injustice. The Trust and Council have agreed to apologise and make payments to Mrs D.
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Greater Manchester Mental Health NHS Foundation Trust (17 016 161a)
Statement Upheld Mental health services 14-Oct-2019
Summary: The complainant, Miss B said it was wrong when the Council and the CCG asked her to pay a third-party top-up fee towards accommodation provided to her father under the terms of the Mental Health Act 1983. She said she did not have help from the Council and the Trust to find a suitable placement and was bullied into signing a third-party top-up agreement. On the evidence available, the Ombudsmen do not find fault by the CCG. The Council and the Trust provided Miss B with good information when explaining why more expensive accommodation would require a third-party top-up payment. There were also faults in the way the Council and the Trust asked Miss B to sign a third-party top-up agreement and this is likely to have caused her avoidable distress. The Council and the Trust did not share a copy of an updated nursing needs assessment with two homes and as a result Miss B is left with doubt about the choice of accommodation process. The Council and the Trust have agreed to the Ombudsmen recommendations and will apologise, make an acknowledgement payment to Miss B. They will also remind officers of the importance of good practice when dealing with choice of accommodation.
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Manchester Clinical Commissioning Group (17 016 161b)
Statement Not upheld Other 14-Oct-2019
Summary: The complainant, Miss B said it was wrong when the Council and the CCG asked her to pay a third-party top-up fee towards accommodation provided to her father under the terms of the Mental Health Act 1983. She said she did not have help from the Council and the Trust to find a suitable placement and was bullied into signing a third-party top-up agreement. On the evidence available, the Ombudsmen do not find fault by the CCG. The Council and the Trust provided Miss B with good information when explaining why more expensive accommodation would require a third-party top-up payment. There were also faults in the way the Council and the Trust asked Miss B to sign a third-party top-up agreement and this is likely to have caused her avoidable distress. The Council and the Trust did not share a copy of an updated nursing needs assessment with two homes and as a result Miss B is left with doubt about the choice of accommodation process. The Council and the Trust have agreed to the Ombudsmen recommendations and will apologise, make an acknowledgement payment to Miss B. They will also remind officers of the importance of good practice when dealing with choice of accommodation.
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Greater Manchester Mental Health NHS Foundation Trust (18 018 548a)
Statement Upheld Mental health services 03-Oct-2019
Summary: The Ombudsmen have upheld Mrs G’s complaint about the way her carer’s assessments were carried out. We have not found fault with the way the Trust, Council and CCG arranged Mr H’s accommodation under s117 of the Mental Health Act or how the Trust communicated with Mrs G and Mr H about this.
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Bolton Clinical Commissioning Group (18 018 548b)
Statement Not upheld Mental health services 03-Oct-2019
Summary: The Ombudsmen have upheld Mrs G’s complaint about the way her carer’s assessments were carried out. We have not found fault with the way the Trust, Council and CCG arranged Mr H’s accommodation under s117 of the Mental Health Act or how the Trust communicated with Mrs G and Mr H about this.