Great Ormond Street Childrens Hospital (18 009 716a)

Statement Not upheld Other 17-Dec-2019

Summary: The Ombudsmen consider Great Ormond Street Hospital (GOSH) did not withhold evidence from a child protection conference. Rather, Central Bedfordshire Council (the Council) did not share GOSH’s evidence at that conference. Also, the Council did not share the social worker’s report with Mr G before the conference in line with the safeguarding policy, which caused him frustration. The Ombudsmen consider GOSH clearly communicated its safeguarding concerns to Mr G and did not misrepresent his son’s feeding tubes coming out.

Haringey Clinical Commissioning Group (18 006 575a)

Statement Not upheld Other 17-Dec-2019

Summary: The Ombudsmen do not agree Haringey Clinical Commissioning Group should have commissioned a day care centre to meet Q’s needs during the holiday period. The Ombudsmen do not consider there was fault in the way London Borough of Haringey carried out Mr and Mrs P’s carers assessments. However, it should have completed them when it was aware Q’s care package would significantly change.

Derbyshire Healthcare NHS Foundation Trust (18 018 212a)

Statement Upheld Mental health services 13-Dec-2019

Summary: The Ombudsmen found fault by the Trust and Council with regards to the care and support they provided to a young person with autism and her family. The Ombudsmen also found fault by the Council in its handling of the Child Protection process in this case. The Council and Trust will apologise to the family and pay a financial remedy in recognition of the impact these events had on them. They will also review their procedures to prevent similar problems occurring in future.

Northumbria Healthcare NHS Foundation Trust (19 004 096a)

Statement Closed after initial enquiries Other 11-Dec-2019

Summary: The Ombudsmen will not investigate this complaint about the care and support provided to a couple with significant health needs by the Council and Trust. This is because an investigation by the Ombudsmen would be unlikely to identify fault by the organisations concerned.

Torbay and South Devon NHS Foundation Trust (19 004 170a)

Statement Not upheld Hospital acute services 03-Dec-2019

Summary: The Ombudsmen find no fault in the care a Hospital Trust, Council-funded Care Home and GP Surgery provided to an older patient following hip surgery. The patient’s hip became dislocated but, in view of the wider situation, there is no indication this was missed because of poor care.

Corner Place Surgery (19 004 170b)

Statement Not upheld General practice 03-Dec-2019

Summary: The Ombudsmen find no fault in the care a Hospital Trust, Council-funded Care Home and GP Surgery provided to an older patient following hip surgery. The patient’s hip became dislocated but, in view of the wider situation, there is no indication this was missed because of poor care.

NHS Guilford and Waverley Clinical Commission Group (18 007 431a)

Statement Upheld Mental health services 28-Nov-2019

Summary: The Ombudsmen have upheld Miss X’s complaint about Mr Y’s placement with a supported accommodation provider, which was arranged and funded by the Council and the Clinical Commissioning Group.

NHS Sheffield Clinical Commissioning Group (17 019 772a)

Statement Upheld Other 28-Nov-2019

Summary: The Ombudsmen find fault with the Council and CCG for delays in reviewing and increasing support for the complainant, Mr C. This caused Mr C worry and uncertainty for a prolonged period. He is likely to have missed out on some care and support during this time. There was also an impact on Mr C’s mother. The Council and CCG have agreed to take action to provide a remedy to Mr C and Mrs C.

Central and North West London NHS Foundation Trust (17 018 823a)

Statement Upheld Mental health services 26-Nov-2019

Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.

South West London & St. Georges Mental Health NHS Trust (17 018 823b)

Statement Closed after initial enquiries Mental health services 26-Nov-2019

Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.