PALS & Complaints NHS Buckinghamshire Clinical Commissioning Group (19 018 653a)

Statement Closed after initial enquiries Other 26-Mar-2020

Summary: The Ombudsmen will not investigate Mr C’s complaint about events from May to July 2018. The complaints are late and there are insufficient grounds to accept them now.

Buckinghamshire Healthcare NHS Trust (19 018 653b)

Statement Closed after initial enquiries Hospital acute services 26-Mar-2020

Summary: The Ombudsmen will not investigate Mr C’s complaint about events from May to July 2018. The complaints are late and there are insufficient grounds to accept them now.

Lincolnshire Partnership NHS Foundation Trust (18 012 682a)

Statement Upheld Mental health services 24-Mar-2020

Summary: A woman complained about failures in her section 117 aftercare by the council, an NHS Partnership Trust, and a Clinical Commissioning Group. The Ombudsmen find failures in the way requests for direct payments were considered. Social care assessments were not completed as they should have been. Community mental health services did not properly respond to referrals by other professionals. This caused injustice, but it did not cause the woman to be without support for over a year. The organisations have agreed to take action to remedy the injustice.

Lincolnshire East Clinical Commissioning Group (18 012 682b)

Statement Upheld Mental health services 24-Mar-2020

Summary: A woman complained about failures in her section 117 aftercare by the council, an NHS Partnership Trust, and a Clinical Commissioning Group. The Ombudsmen find failures in the way requests for direct payments were considered. Social care assessments were not completed as they should have been. Community mental health services did not properly respond to referrals by other professionals. This caused injustice, but it did not cause the woman to be without support for over a year. The organisations have agreed to take action to remedy the injustice.

East Lancashire Hospitals NHS Trust (19 017 996a)

Statement Closed after initial enquiries Other 16-Mar-2020

Summary: Mr A complains Lancashire County Council has not referred him for a Disability Facilities Grant. I have declined to investigate this complaint as I have not found any indication of fault on the part of the Council and there is no more an investigation could achieve for Mr A.

Northern Lincolnshire & Goole NHS Foundation Trust (18 013 579a)

Statement Upheld Hospital acute services 13-Mar-2020

Summary: The Ombudsmen find fault by the Trust, in that it sent Mr M’s follow-up appointment letters to the wrong address and as a result he was discharged from follow-up care. This meant Mr M did not have the opportunity to discuss his care with a specialist. However the Ombudsmen find it was reasonable of the Trust and Council not to refer Mr M for continuing healthcare, and that he was provided with stroke rehabilitation in line with the relevant standards and guidance.

Southern Health NHS Foundation Trust (18 014 182a)

Statement Upheld Mental health services 11-Mar-2020

Summary: The Ombudsmen found no fault by a Council relating to its role in a mental health assessment. The Ombudsmen found a Trust was at fault with its communication with a patient detained under the Mental Health Act about their illness and medication. There was also fault by the Trust in relation to accessing an advocate. The Ombudsmen recommended the Trust apologises for the distress caused by the identified faults and to create an action plan to address the faults.

Pennine Acute Hospitals NHS Trust (19 017 290a)

Statement Closed after initial enquiries General practice 10-Mar-2020

Summary: Mr D complained about the actions of a Care Provider, Trust and Council when they dealt with contact the Care Provider initiated with his late mother without consent when she was in an intermediate care unit. There was fault by the Care Provider and the Trust, but they acted to improve. It is unlikely the Ombudsmen could add to the previous investigations already completed by the authorities complained about. In addition, the Ombudsmen cannot achieve the outcome the complainant wants. For these reasons the Ombudsmen should not investigate this complaint.

West Hampshire Clinical Commissioning Group (19 018 208a)

Statement Closed after initial enquiries Other 10-Mar-2020

Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.

Solent NHS Trust (19 018 208b)

Statement Closed after initial enquiries Other 10-Mar-2020

Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.