Archive has 1598 results
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Essex County Council (19 007 028)
Statement Upheld Assessment and care plan 16-Mar-2020
Summary: Mr and Mrs C complained about the way in which the Council carried out Ms M’s financial assessment for residential care. They say the Council should not have included a value for Ms M’s share in a property and it took too long before the Council provided a response to their appeal. The Ombudsman found fault with the way in which the Council processed the appeal, which resulted in avoidable delay and distress. However, the Council acted correctly by getting an independent valuation of Ms M’s share.
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West Sussex County Council (19 009 074)
Statement Not upheld Assessment and care plan 16-Mar-2020
Summary: Ms C complains the Council failed to carry out a carer’s (re)assessment of her in 2019, as a result of which she has not received the funds she need to pay for her yoga classes and some employment related training she identified. The Ombudsman found there was no fault in the actions of the Council.
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Norfolk County Council (19 009 186)
Statement Upheld Residential care 16-Mar-2020
Summary: There was fault as the care home’s full records cannot be found. From the evidence that the Ombudsman has seen, there was fault as the records do not show how the care home properly reviewed the risk of falls and changed the care plan appropriately. There was an incident where Mrs C was left on her own following a fall. The Council has agreed to apologise to Mrs C’s daughter and pay her £150.
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Stockport Metropolitan Borough Council (19 009 651)
Statement Upheld Assessment and care plan 16-Mar-2020
Summary: Mrs X complains about the quality of care her father received, decisions the Council made about who provided that care, and that the Council handled her complaint poorly. She says the poor care caused her father, Mr D, unnecessary distress. The Ombudsman finds fault for the quality of care on one occasion. This caused Mr D injustice. The Council will apologise, make a payment to reflect the injustice, and undertake a service improvement. The Ombudsman does not find fault with the Council for the other parts of the complaint.
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Norfolk County Council (19 009 941)
Statement Not upheld Assessment and care plan 16-Mar-2020
Summary: The Ombudsman has discontinued its investigation into Mrs R’s complaint. Norfolk County Council has referred Mrs R to the Office of the Public Guardian with concerns about her acting as her son’s lasting power of attorney. I cannot say Mrs R is a suitable representative for her son.
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Statement Upheld Charging 16-Mar-2020
Summary: Mrs X complains about the Council’s decision to include her father’s share of the home he shared with his wife in his financial assessment. The Council has not dealt with this matter properly, which leaves some doubt over whether it has made the right decision. It therefore needs to reconsider its decision.
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Statement Closed after initial enquiries Residential care 16-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about his grandmother’s care at the care provider’s care home. The care provider is no longer trading and the Ombudsman does not have the information required to investigate the matter. Also, the Ombudsman could not make recommendations to a body which no longer exists even if he was able to reach a view on the issues raised.
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Hampshire County Council (19 013 243)
Statement Not upheld Assessment and care plan 16-Mar-2020
Summary: Mrs B complains about the care her aunt received at a care home. The Safeguarding Adults Board (SAB) has decided to carry out a full Safeguarding Adults Review into the aunt’s case. The SAB is better placed to carry out this review than the Ombudsman and the Ombudsman has therefore discontinued its investigation.
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Lancashire County Council (19 017 996)
Statement Closed after initial enquiries Other 16-Mar-2020
Summary: Mr A complains Lancashire County Council has not referred him for a Disability Facilities Grant. I have declined to investigate this complaint as I have not found any indication of fault on the part of the Council and there is no more an investigation could achieve for Mr A.
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Peterborough City Council (19 018 636)
Statement Closed after initial enquiries Transport 16-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to issue a Blue Badge under the hidden disabilities rule. This is because it is unlikely he would find fault by the Council.