Bath and North East Somerset Council (19 017 582)

Statement Closed after initial enquiries Other 10-Mar-2020

Summary: The Ombudsman will not investigate Miss Q’s complaint about the content of a letter the Council sent her. This is because some of the matters complained of have been considered in court. And we are unlikely to find fault with the Council on another part of the complaint.

Hampshire County Council (19 018 208)

Statement Closed after initial enquiries Other 10-Mar-2020

Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.

Durham County Council (19 016 513)

Statement Closed after initial enquiries Other 10-Mar-2020

Summary: Mr B complains about the Council and matters concerning his attendance at a service provider’s day unit. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council and there is no worthwhile outcome we can achieve for Mr B.

London Borough of Hackney (19 017 688)

Statement Closed after initial enquiries Assessment and care plan 10-Mar-2020

Summary: Mr X complains on behalf of his son, Mr Y, that the Council says it needs to review Mr Y’s care and support plan before producing a new personal budget. The Ombudsman will not investigate this complaint because it is unlikely an investigation would find fault by the Council.

City of Doncaster Council (19 018 561)

Statement Closed after initial enquiries Transport 10-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the length of time that the Council has renewed the complainant’s Blue Badge. This is because there is insufficient evidence of fault by the Council.

Sunderland City Council (19 007 803)

Statement Closed after initial enquiries Disabled facilities grants 09-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a Disabled Facilities Grant which was awarded in 2015. This is because it is a late complaint.

Maria Mallaband 16 Limited (19 008 791)

Statement Upheld Residential care 09-Mar-2020

Summary: Mrs B says her mother was found with a broken hip in the care home and there is no record of what happened. The Ombudsman has found fault and the Home has agreed to pay Mrs B £500 to reflect the injustice she has suffered.

Birmingham City Council (19 009 719)

Statement Not upheld Safeguarding 09-Mar-2020

Summary: Mrs F complains on behalf of her sister about the way the Council dealt with an adult safeguarding enquiry. The Ombudsman has not found fault.

London Borough of Barnet (19 012 747)

Statement Not upheld Assessment and care plan 09-Mar-2020

Summary: I have discontinued my investigation into Mr X’s complaint about how the Council investigated and responded to his complaint about a Council occupational therapist. It is unlikely further investigation by us would add anything to the Council’s complaint response. Mr X also complained the Council failed to review its response to a complaint he made about his care assessment in 2018. That complaint is out of time.

Kent County Council (19 016 699)

Statement Closed after initial enquiries Assessment and care plan 09-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the action by the Council to authorise the deprivation of liberty of the complainant’s mother. This is because it is unlikely he would find fault by the Council in the way it dealt with the authorisation process.