Archive has 1542 results
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Oxfordshire County Council (19 008 008)
Statement Upheld Assessment and care plan 11-Mar-2020
Summary: Mr X complained about the way the Council handled his brother’s discharge from hospital and then handled his complaint. The Ombudsman finds there was some fault in the way the Council handled the discharge, but the Council has already provided an appropriate remedy. There was no fault with the Council’s complaints procedure.
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Statement Not upheld Transport 11-Mar-2020
Summary: the complainant says the Council failed to properly consider her application for a Blue Badge. The Council says it considered the information presented with the application and took advice but decided Mrs X had not passed the eligibility tests. The Ombudsman finds the Council acted without fault.
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Norfolk County Council (19 012 900)
Statement Not upheld Direct payments 11-Mar-2020
Summary: There was no fault in the way the Council made changes to its charging policy for adult social care.
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Stafford Borough Council (19 017 989)
Statement Closed after initial enquiries Disabled facilities grants 11-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the damage to his property. This is because it is not unreasonable to expect him to go to court to seek a remedy if the matter remains unresolved.
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Salford City Council (19 016 857)
Statement Closed after initial enquiries Assessment and care plan 11-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s involvement in an assessment for Continuing Healthcare funding. The Parliamentary and Health Service Ombudsman is better placed to consider the complaint.
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Oldham Metropolitan Borough Council (19 019 970)
Statement Closed after initial enquiries Safeguarding 10-Mar-2020
Summary: Mr D complained about the actions of a Care Provider, Trust and Council when they dealt with contact the Care Provider initiated with his late mother without consent when she was in an intermediate care unit. There was fault by the Care Provider and the Trust, but they acted to improve. It is unlikely the Ombudsmen could add to the previous investigations already completed by the authorities complained about. In addition, the Ombudsmen cannot achieve the outcome the complainant wants. For these reasons the Ombudsmen should not investigate this complaint.
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London Borough of Havering (18 012 994)
Statement Upheld Disabled facilities grants 10-Mar-2020
Summary: Mrs X complains about the way the Council handled her Disabled Facilities Grant. She says this caused inconvenience, distress, and cost her time and trouble. The Ombudsman finds fault with the Council for asking Mrs X to get additional quotes from contractors on its approved list. The Council has agreed to apologise to Mrs X and make a payment to reflect the injustice caused by the fault. The Ombudsman is satisfied with the changes the Council has already made to its policy. The Ombudsman does not uphold the rest of Mrs X’s complaint because there is no fault.
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North Yorkshire County Council (19 005 211)
Statement Upheld Domiciliary care 10-Mar-2020
Summary: Mrs X complains the Council’s actions have prevented her from accessing an appropriate care and support package to meet her assessed needs. The delays in completing Mrs X’s reassessment were in part due to fault by the Council, but this fault has not caused Mrs X a significant injustice. The failure to finalise Mrs X’s support plan or provide her with a support package is not due to fault on the part of the Council.
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Stoke-on-Trent City Council (19 007 876)
Statement Not upheld Disabled facilities grants 10-Mar-2020
Summary: the complainant says the Council failed to properly manage work covered by a disabled facilities grant, ensure the contractors completed the work in good time and to an acceptable standard. The Council says it inspected the works, issued instructions to complete snagging but delays resulted from the complainant’s illness preventing access to inspect and carry out remedial works. The Ombudsman finds the Council acted without fault.
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Roselands Residential Home Limited (19 017 290)
Statement Closed after initial enquiries Residential care 10-Mar-2020
Summary: Mr D complained about the actions of a Care Provider, Trust and Council when they dealt with contact the Care Provider initiated with his late mother without consent when she was in an intermediate care unit. There was fault by the Care Provider and the Trust, but they acted to improve. It is unlikely the Ombudsmen could add to the previous investigations already completed by the authorities complained about. In addition, the Ombudsmen cannot achieve the outcome the complainant wants. For these reasons the Ombudsmen should not investigate this complaint.