Other Categories archive 2018-2019


Archive has 59 results

  • Plymouth City Council (18 017 123)

    Statement Closed after initial enquiries Councillor conduct and standards 29-Mar-2019

    Summary: The Ombudsman will not investigate how the Council decided not to pursue a complaint about the conduct of a councillor. It is unlikely he would find evidence of fault by the Council.

  • Sheffield City Council (18 017 697)

    Statement Closed after initial enquiries Other 29-Mar-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council breaching data protection rules and a court order. Mr X may go to the Information Commissioner or consider his legal remedies.

  • Wiltshire Council (18 017 407)

    Statement Closed after initial enquiries Other 27-Mar-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint that his car was damaged by a refuse bin. It is reasonable to expect Mr X to resort to court action and so the complaint is outside the Ombudsman’s legal remit.

  • Stroud District Council (18 017 497)

    Statement Closed after initial enquiries Leisure and culture 27-Mar-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about an annual swimming pass. This is because there is not enough evidence of fault. It is also unlikely we could add anything to the Council’s response or that an investigation would lead to a different outcome.

  • Leicester City Council (18 001 239)

    Statement Upheld Other 27-Mar-2019

    Summary: The Council is at fault for not routinely providing copies of Council Tax bills and correspondence in large print to someone who is partially sighted. The Council has removed all recovery costs from Council Tax arrears. So, although there is no financial injustice, the complainant has been put to unnecessary time and trouble in having to constantly ask for documents in large print and this injustice needs a remedy. Devising a system that does not rely on the complainant asking for large print documents every time, remedies this complaint.

  • Kirklees Metropolitan Borough Council (18 001 983)

    Statement Not upheld Leisure and culture 27-Mar-2019

    Summary: The Ombudsman found no fault on Mrs S’s complaint about the Council failing to consult and notify her about operators wanting to use a park for events like funfairs. It is under no legal obligation to do so. Nor was there fault on her complaint about it failing to act on her reports of noise nuisance from such events. The records show a Council officer visited her and spoke to the operator who reduced noise levels.

  • Eastbourne Borough Council (18 016 042)

    Statement Closed after initial enquiries Other 27-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about the Council restricting the complainant’s contact with it. It is unlikely the Ombudsman would find evidence of fault by the Council.

  • Havant Borough Council (18 017 546)

    Statement Closed after initial enquiries Other 26-Mar-2019

    Summary: The Ombudsman will not investigate Mr B’s complaint about incorrectly addressed council tax correspondence and a failure to reply to his Subject Access Request. The Council has now updated its council tax records, apologised and offered a financial remedy for Mr B’s time and trouble. Further consideration of this part of the complaint would not achieve any more for Mr B. And the Information Commissioner is better placed to consider if the Council has fulfilled its duties under data protection legislation.

  • Sunderland City Council (18 007 797)

    Statement Upheld Land 26-Mar-2019

    Summary: Mr and Mrs B complain about the Council’s sale of land near their house to a neighbour which they say means they have lost the opportunity of the use the land and are concerned about private access rights. The Ombudsman has found delay by the Council but considers the apology the Council has already provided is enough to provide a suitable remedy.

  • Kingston upon Hull City Council (18 013 446)

    Statement Not upheld Land 26-Mar-2019

    Summary: Ms X complained about the Council’s failure to respond properly to her claim about damage to her garden caused by council officers. The complaint is not within the Ombudsman’s jurisdiction because Ms X started court action against the council so we have discontinued our investigation.

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