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Environment and regulation archive 2018-2019


Archive has 973 results

  • Bromsgrove District Council (18 005 330)

    Statement Upheld Noise 29-Mar-2019

    Summary: Mr X complains the Council failed to consider properly noise complaints from him and his partner and the Council withdrew abatement notices inappropriately. We found the Council reached these decisions properly. Mr X also complained about the way the Council handled the investigation. We found there was fault in the way the Council agreed noise testing with those responsible for the noise. The Council agreed to pay £100 to Mr X to remedy his injustice.

  • East Lindsey District Council (18 010 720)

    Statement Not upheld Licensing 29-Mar-2019

    Summary: Mr B complains the Council has not acted to stop a nearby dog breeding business, despite a planning enforcement notice preventing such activity being in force since 2005. We do not uphold this complaint. We consider there is no fault in the Council giving the business a dog breeding license despite the planning enforcement notice. We also consider it reasonable for the Council not to have taken planning enforcement action given all the circumstances of the case.

  • St Helens Metropolitan Borough Council (18 016 376)

    Statement Closed after initial enquiries Antisocial behaviour 29-Mar-2019

    Summary: Mr B complains about the Fixed Penalty Notice the Council issued to him for fly-tipping. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.

  • Birmingham City Council (18 017 613)

    Statement Closed after initial enquiries Refuse and recycling 29-Mar-2019

    Summary: The Ombudsman will not investigate Ms X's complaint about missed bin collections. This is because the Ombudsman cannot investigate issues linked to industrial action.

  • Mole Valley District Council (18 009 826)

    Statement Not upheld Other 28-Mar-2019

    Summary: The Council acted without fault and proportionately in responding to concerns about grass cutting and about concerns over health and safety shortcomings of contractor staff.

  • Birmingham City Council (18 017 271)

    Statement Closed after initial enquiries Other 28-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint. He is unlikely to find fault in the way the Council dealt with his code of conduct complaint about a councillor and the actions of the monitoring officer.

  • Trafford Council (18 011 900)

    Statement Upheld Refuse and recycling 28-Mar-2019

    Summary: Mrs X complained the refuse collectors were not putting her bins back when they were emptied. The Council was at fault. It has already apologised and monitored the waste collections. It will remind the waste collection team of the need to sustain their improved performance. The action the Council has already taken and intends to take is an appropriate remedy for the injustice caused.

  • Birmingham City Council (18 011 774)

    Statement Upheld Refuse and recycling 28-Mar-2019

    Summary: The Council is at fault as it delayed in collecting Mrs X's garden waste and recycling. The Council has agreed to remedy the injustice to Mrs X by apologising to her and refunding her subscription for the garden waste service for 2018.

  • Medway Council (18 016 370)

    Statement Closed after initial enquiries Cemeteries and crematoria 28-Mar-2019

    Summary: Ms B complains about the service and information provided by the Council in connection with her parents' memorial plaque. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • London Borough of Lambeth (18 008 680)

    Statement Closed after initial enquiries Trading standards 27-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about electrical works carried out at the complainant's home. He is unlikely to find evidence of fault by the Council.