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Children's care services archive 2018-2019


Archive has 842 results

  • Norfolk County Council (17 018 099)

    Statement Upheld Child protection 29-Mar-2019

    Summary: There was no fault with the way the Council reached its decision to share information about a child protection investigation with the hospital where Miss B was giving birth. There was also no fault with the way the Council decided to follow the recommendations of the Child Protection Conferences. However, the Council failed to keep proper records which has hindered this investigation and left Miss B with some uncertainty about what happened and how decisions were reached. The Council has agreed to apologise, make a payment to Miss B and take action to improve its record keeping in future.

  • Nottinghamshire County Council (18 009 200)

    Statement Upheld Friends and family carers 29-Mar-2019

    Summary: Mr and Mrs G complain the Council has not satisfactorily remedied a complaint we investigated in 2018 which concerned its responsibilities to Mrs G as a special guardian for her grandson. We have upheld this complaint also, finding fault by the Council in its assessment of a special guardianship allowance paid to Mrs G. We consider this has caused Mrs G further injustice as distress. The Council has agreed action to remedy this injustice including undertaking a further reassessment of the allowance it pays to Mrs G.

  • Surrey County Council (18 005 872)

    Statement Upheld Child protection 29-Mar-2019

    Summary: Mr X says the Council did not communicate with him when it conducted a section 47 enquiry into an allegation of abuse made by one of his children in 2017. There was no fault because the Council did not communicate with Mr X before it closed the section 47 enquiry. There was fault because the Council asked Mr X's former partner to sign a working agreement without fully considering all the circumstances. It should also have consulted the Police when it closed the enquiry. The identified faults did not cause Mr X significant injustice to warrant further pursuit of the matter by the Ombudsman.

  • Cumbria County Council (18 008 429)

    Statement Upheld Looked after children 29-Mar-2019

    Summary: Mr X complained the Council failed to properly investigate a complaint his son made under the children's statutory complaints procedure. The Council failed to meet the timescales under the statutory procedure. It has already offered Mr X's son £250 which is sufficient to remedy any injustice caused by the delays. There was no fault in the way the Council carried out the Stage 2 investigation and Stage 3 review of the complaint.

  • Liverpool City Council (17 020 257)

    Statement Upheld Friends and family carers 29-Mar-2019

    Summary: Mrs B complained that the Council failed to approve her and her husband as foster carers in accordance with a care order made in 2006 and as a result failed to offer them adequate support both emotional and practical. The Council has agreed to pay Mrs B £1000 in addition to £7000 previously offered, to provide an explanation as to why they were never approved as foster carers, allow them an opportunity to check the information held on the case records is correct and ensure it takes action to formalise any other long-term unregulated placements.

  • Norfolk County Council (18 001 616)

    Statement Closed after initial enquiries Looked after children 29-Mar-2019

    Summary: Mr X complains the Council removed him and his brother from their foster carers without good reason and failed to properly manage his subsequent care. He also complains the Council has failed to investigate his complaint under the statutory complaints process. The Ombudsman will not investigate this complaint. Mr X could have raised his concerns with the Ombudsman sooner and it is unlikely we would now be able to carry out an effective investigation. It is not appropriate to exercise discretion to investigate Mr X's complaint outside the normal timeframes.

  • Surrey County Council (18 017 432)

    Statement Closed after initial enquiries Other 29-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's court report. We cannot investigate what happens in court and that is where Mr X can challenge the Council's assessment.

  • Surrey County Council (18 019 367)

    Statement Closed after initial enquiries Other 29-Mar-2019

    Summary: The Ombudsman cannot investigate Mr A's complaint about the content of a report produced by a social worker. We cannot investigate complaints about court reports.

  • London Borough of Newham (18 017 604)

    Statement Closed after initial enquiries Other 28-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint that the Council gave personal information about him to a hospital and other public bodies which was not accurate. Mr X should complain to the Information Commissioner. He can then return to the Ombudsman.

  • Stockton-on-Tees Borough Council (18 017 637)

    Statement Closed after initial enquiries Child protection 28-Mar-2019

    Summary: The Ombudsman will not investigate Miss A's complaint that the Council has been at fault in the course of its involvement with her children. This is because the matters about which Miss A complains have been, or can be, considered in court.