Benefits and tax archive 2018-2019


Archive has 936 results

  • London Borough of Newham (18 001 436)

    Statement Upheld Housing benefit and council tax benefit 29-Mar-2019

    Summary: Ms C says the Council did not consider her application for a discretionary housing payment fairly. The Council is at fault for a failure to explain its reasoning to Ms C. It has agreed to reconsider its decision, apologise and explain its decisions more clearly in future.

  • Wyre Borough Council (18 017 050)

    Statement Closed after initial enquiries Council tax support 29-Mar-2019

    Summary: We will not investigate Mr Q's complaint about the Council's decisions regarding his applications for council tax support and a council tax reduction. This is because he had rights of appeal to the Valuation Tribunal.

  • Milton Keynes Council (18 017 676)

    Statement Closed after initial enquiries Council tax support 29-Mar-2019

    Summary: Mrs X complained to the Council about the Housing Benefit overpayments it was asking her to repay. The Ombudsman should not investigate this complaint. This is because some of the repayments are from many years ago and would have had a right of appeal. There are not good enough reasons for the Ombudsman to exercise discretion to consider them. Additionally, it is unlikely an investigation would find fault or add anything to the Council's own investigation.

  • London Borough of Lewisham (18 017 041)

    Statement Closed after initial enquiries Council tax 28-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about the way the Council handled the complainant's council tax support and council tax. This is because it is unlikely an investigation would lead to a different outcome.

  • Mid Sussex District Council (18 017 137)

    Statement Closed after initial enquiries Council tax 28-Mar-2019

    Summary: The Ombudsman will not investigate this complaint that the Council gave misleading information about council tax which led to the complainant receiving a summons and court costs. This is because there is insufficient evidence of fault by the Council and because the court confirmed the costs.

  • Nuneaton & Bedworth Borough Council (18 012 456)

    Statement Upheld Housing benefit and council tax benefit 28-Mar-2019

    Summary: Ms B says the Council failed to pay the correct housing benefit for 2 years leading to hardship and anxiety. The Ombudsman's considers there was no fault by the Council in revising the claim after 2 years. However, there was fault by the Council because it did not fully correct the benefit due until January 2019. The Council has provided an appropriate remedy for this fault.

  • Walsall Metropolitan Borough Council (18 014 266)

    Statement Upheld Council tax 28-Mar-2019

    Summary: Miss X complained for Mr Y, and her mother Mrs Z, about the Council's handling of their Council Tax account. The Ombudsman should not investigate this complaint. This is because the Council has used its discretion, where the regulations allow, not to recover the money it says Mr Y owed on the account.

  • Wigan Metropolitan Borough Council (18 006 346)

    Statement Closed after initial enquiries Council tax 28-Mar-2019

    Summary: the Ombudsman has stopped investigating Mr X's complaint because it was made too late and he had a right of appeal to the Valuation Tribunal to challenge the Council's decisions on his claim for a Council Tax Reduction.

  • North Somerset Council (18 017 047)

    Statement Closed after initial enquiries Other 27-Mar-2019

    Summary: Mr B complains about the Council's handling of his council tax debt and the enforcement fee he has been charged. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council or injustice caused to Mr B sufficient to warrant an investigation.

  • Fenland District Council (18 013 665)

    Statement Closed after initial enquiries Council tax 27-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about Council delay in sending him a council tax bill. The Ombudsman cannot add to what the Council has already said or achieve the outcome Mr X wants. Mr X can appeal to the Valuation Tribunal if he considers he is entitled to any council tax discount.