Archive has 567 results
Statement Not upheld Other 29-Mar-2018
Summary: There was no fault by the Council in a complaint alleging it harassed the complainant over the alleged abandonment of his vehicle on private land.
Statement Closed after initial enquiries Health and safety 29-Mar-2018
Summary: The Ombudsman will not investigate Mr X's complaint about the Council's refusal to take action over his neighbour's solar panels. This is because an investigation is unlikely to find fault with the Council and there is no evidence Mr X has been caused significant personal injustice.
Statement Upheld Other 29-Mar-2018
Summary: The Ombudsman found fault with the Council's failure to explain why it considered the complainant was no longer suitable to operate a bus service. This meant the complainant was not given an opportunity to make a proper appeal against the decision. The Council agreed to apologise for this fault and give the complainant a further opportunity to appeal.
Statement Closed after initial enquiries Other 29-Mar-2018
Summary: The Ombudsman will not investigate Mr X's complaint about photographs taken by a Council officer and used in court proceedings. This is because we cannot investigate complaints about information used in court proceedings.
Statement Closed after initial enquiries Trees 29-Mar-2018
Summary: The Ombudsman will not investigate Mr X's complaint about the Council's decision not to prosecute a property developer for carrying out unauthorised work on a tree in a conservation area. It is unlikely an investigation by the Ombudsman would find fault with the way the Council reached its decision and so we cannot question its merits.
Statement Upheld Refuse and recycling 28-Mar-2018
Summary: The complaint is about missed assisted bin collections over an extended period. We have upheld the complaint. The Council has agreed a period of monitoring as a remedy. And a token payment to recognise the distress and time and trouble the faults led to.
Statement Not upheld Noise 28-Mar-2018
Summary: Mr X complained about the way the Council investigated his complaints of noise from a neighbour's aviary and the way it reached its decision that the noise was not a statutory nuisance. The Ombudsman has found no evidence of fault in the way the Council investigated these matters.
Statement Not upheld Pollution 28-Mar-2018
Summary: There is no personal injustice to the complainant, in the Council's handling of reports about fly-tipping and vermin on an abandoned industrial site. For this reason, the Ombudsman has discontinued his investigation.
Statement Upheld Antisocial behaviour 28-Mar-2018
Summary: The Council failed to respond to some of Ms B's telephone contacts about anti-social behaviour by a neighbour. The Council will apologise to Ms B for her frustration, time and trouble.
Statement Upheld Noise 28-Mar-2018
Summary: The Council was at fault in the way it handled complaints of noise from an industrial estate. It gave wrong advice about making complaints, delayed responding to reports of a new noise issue and failed to respond to a request for information. The Council will apologise to Mr and Mrs X and confirm how it will investigate any future complaints about noise from the industrial estate.