North Tyneside Council (17 002 928)

Report Upheld Friends and family carers 27-Feb-2018

Summary: Mrs X complains the Council has paid her an incorrect allowance as Special Guardian for her two granddaughters. Her representative Mrs Y says the Council has been paying the same incorrect allowance to 171 other Special Guardians.

Northumberland County Council (15 020 820)

Report Upheld Other 21-Sep-2017

Summary: Mr and Mrs X complain the council took too long to investigate their complaint about how it dealt with their family.

Warwickshire County Council (16 006 379)

Report Upheld Fostering 11-Aug-2017

Summary: Mr and Mrs X, who are foster carers for the Council, complain the Council failed to provide them with appropriate financial support for a looked after child (Y).

London Borough of Lewisham (16 003 985)

Report Upheld Other 08-Aug-2017

Summary: Mrs B complains the council reduced the care it would provide for her two sons (C and D), who have autism and special educational needs, without involving her in the decision making process properly.

Royal Borough of Greenwich (16 005 108)

Report Upheld Friends and family carers 07-Aug-2017

Summary: Ms B complains the council did not tell her she could apply for a Residence Order Allowance for looking after her grandson. It did not carry out a financial assessment for a number of years despite her repeated requests for assistance.

Surrey County Council (15 012 105)

Report Upheld Looked after children 06-Jul-2017

Summary: A family complains that the council did not provide them with the support they needed for their young son, who had autism.