Children's care services archive 2017-2018


Archive has 772 results

  • Bury Metropolitan Borough Council (17 019 023)

    Statement Closed after initial enquiries Child protection 29-Mar-2018

    Summary: The Ombudsman cannot investigate this complaint about the Council's involvement in the decisions regarding the care and contact arrangements for the complainant's daughter. This is because the decisions were made by a court and are out of our jurisdiction. Additionally we are unlikely to find evidence of fault in the Council's actions since the court decision.

  • North East Lincolnshire Council (17 019 055)

    Statement Closed after initial enquiries Child protection 29-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about the Council's restrictions on the complainant's contact with his children. This is because we cannot achieve the complainant's desired outcome.

  • Gateshead Metropolitan Borough Council (16 016 293)

    Statement Upheld Disabled children 29-Mar-2018

    Summary: There is no fault with how the Council has dealt with Mr X's housing register application. There is fault with how it handled his complaint.

  • City Of Bradford Metropolitan District Council (16 014 009)

    Statement Upheld Child protection 29-Mar-2018

    Summary: Mr X complained the Council failed to provide him with proper advice about his options when it told him to leave his family home. There is no fault in how a stage 3 panel dealt Mr X's complaint about the Council's actions when it received allegations he assaulted his son. The panel made recommendations which remedy the impact of delays in complaints processes and lack of information provided to Mr X and his family. The stage 3 panel failed to address Mr X's complaint about content of the stage 2 investigation report. The Council should delete the relevant content as it is irrelevant to the investigation and apologise to Mr X.

  • Isle of Wight Council (17 007 696)

    Statement Not upheld Child protection 28-Mar-2018

    Summary: Mr X complains the Council told his partner to end their relationship or it would remove her child from her care. There is no fault in the Council's decision to reject Mr X's complaint as he has no parental responsibility or any other legal responsibility for his partner's child. The Ombudsman cannot investigate Mr X's complaint about what happened in court in 2012 as the law does not allow us to do so.

  • Medway Council (17 018 745)

    Statement Closed after initial enquiries Child protection 28-Mar-2018

    Summary: The Ombudsman will not investigate Mrs X's complaint about the actions of children's social services, because we cannot achieve the outcome she is seeking.

  • Derbyshire County Council (17 018 445)

    Statement Closed after initial enquiries Child protection 28-Mar-2018

    Summary: The Ombudsman should not investigate Mr J's complaint about the Council's involvement with his family. This is because the earlier events he complains about were considered in court, and the Council has not yet had the chance to consider his complaint about more recent events.

  • London Borough of Hackney (17 007 455)

    Statement Upheld Looked after children 28-Mar-2018

    Summary: Ms X complains the Council failed to investigate her complaint about its failure to make arrangements regarding her immigration status when she was in care. The Council was at fault for not investigating Ms X's complaint however this did not cause Ms X an injustice as there was no fault in the way it dealt with her immigration status when she left care. I have stopped investigating other parts of Mrs X's complaint as they happened too long ago for me to investigate and she has started court action against the Council regarding some aspects of her time in care.

  • Nottingham City Council (17 018 784)

    Statement Closed after initial enquiries Child protection 28-Mar-2018

    Summary: The Ombudsman should not investigate Mr X's complaint about its assessment of his family. This is because we are unlikely to find fault.

  • London Borough of Hillingdon (17 018 681)

    Statement Closed after initial enquiries Other 28-Mar-2018

    Summary: We will not investigate this complaint, because Mr X can raise the issue in court.