Benefits and tax archive 2017-2018


Archive has 878 results

  • City of York Council (17 010 955)

    Statement Not upheld Council tax 29-Mar-2018

    Summary: Ms B complains about the way the Council has handled changes to the council tax banding of her property. There was no fault by the Council.

  • London Borough of Ealing (17 011 440)

    Statement Not upheld Council tax 29-Mar-2018

    Summary: The Ombudsman does not find there is fault by the Council in its recovery of council tax from Mr J. Therefore, we have closed the complaint.

  • London Borough of Hammersmith & Fulham (17 013 541)

    Statement Not upheld Other 29-Mar-2018

    Summary: the Ombudsman has discontinued his investigation of Mrs X's complaint about the Council's refusal to refund an overpayment of business rates to her client because it is reasonable to expect this dispute to be resolved by the Courts.

  • Kingston upon Hull City Council (17 018 431)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment. This is because the complainants could have appealed to the tribunal.

  • London Borough of Waltham Forest (17 019 213)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Mar-2018

    Summary: The Ombudsman cannot investigate this complaint about housing benefit decisions that the complainant disputes. This is because the complainant has appealed to the tribunal.

  • Swindon Borough Council (17 019 226)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Mar-2018

    Summary: Ms X complains that the Council has sought to recover overpaid housing benefit following its error. The Ombudsman will not investigate this complaint because there is a right of appeal to a tribunal.

  • Walsall Metropolitan Borough Council (17 018 245)

    Statement Closed after initial enquiries Council tax 28-Mar-2018

    Summary: The Ombudsman will not investigate Mr B's complaint the Council held him liable for council tax and recovered money through an Attachment of Earnings Order. The complaint is late and there are no good reasons for the Ombudsman to exercise his discretion and now investigate.

  • Herefordshire Council (17 017 458)

    Statement Closed after initial enquiries Council tax 28-Mar-2018

    Summary: The Ombudsman cannot investigate Ms B's complaint that she has been evicted from her home and this is being sold to pay a council tax debt. The events leading up to the Council petitioning the court for Ms B's bankruptcy are late. And the recent actions of the trustee in bankruptcy are not ones we can investigate.

  • Westminster City Council (17 017 674)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Mar-2018

    Summary: The Ombudsman will not investigate this complaint that the Council delayed putting the complainant's housing benefit back into payment. This is because there is insufficient evidence of fault by the Council.

  • Plymouth City Council (17 009 084)

    Statement Upheld Local welfare payments 28-Mar-2018

    Summary: The complaint is about the Council not responding to the complainant's contact about her application to its emergency fund. Our decision is the Council should have responded. But this did not cause an injustice, as the Council no longer has an emergency fund.