Archive has 21 results
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North Somerset Council (16 018 163)
Report Upheld Charging 16-Mar-2018
Summary: Mr X complained about his father’s (Mr Y's) care charges. He says he would not have agreed to the care had the Council made it clear what the cost would be.
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London Borough of Bromley (16 005 445)
Report Upheld Direct payments 28-Feb-2018
Summary: The Council failed to ensure Ms M’s son, Mr N, could receive the level of care that he was entitled to. Mr N has lost out on provision and Ms M, who wanted to support him, has been caused distress and time and trouble. This has been made worse because although Ms M complained to the Council, it failed to deal with this complaint.
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Norfolk County Council (16 013 790)
Report Upheld Assessment and care plan 27-Feb-2018
Summary: Mr C complains the Council failed to properly explain to him how his mother’s care home fees would be paid. As a result, the family chose a care home which, they later found out,. would be unaffordable once his mother’s capital has reduced to £23,250.
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Liverpool City Council (16 010 110)
Report Upheld Residential care 26-Feb-2018
Summary: Ms X complains about the failure of staff at a BUPA care home, acting on behalf of Liverpool City Council, to respond properly when she complained about failings in her mother’s care
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North Yorkshire County Council (17 001 003)
Report Upheld Charging 21-Feb-2018
Summary: Mrs C complains the Council misinformed her about the charges for her mother’s (Mrs D) care in a care home.
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North Yorkshire County Council (17 002 767)
Report Upheld Charging 21-Feb-2018
Summary: Mrs A complains the Council failed to provide enough help when her mother had to move from a residential care home to a nursing home, resulting in her being forced to accept a placement which requires a top-up.
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Northamptonshire County Council (16 014 260)
Report Upheld Charging 19-Feb-2018
Summary: A daughter complained the Council did not do enough to chase unpaid invoices for her father's care, which meant a large debt was accrued. She also complains the Council did not do enough to safeguard her father when she raised concerns about his care.
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South Tyneside Metropolitan Borough Council (16 005 776)
Report Upheld Safeguarding 13-Feb-2018
Summary: Mr Y complains the Council did not follow safeguarding procedures correctly. The Council failed to tell him about allegations made against him, or provide an opportunity for him to refute the allegations and provide supporting evidence.
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North Yorkshire County Council (16 006 552)
Report Upheld Charging 17-Jan-2018
Summary: Mrs X complains on behalf of her mother, Mrs Y, the Council’s financial assessment is wrong because it should not treat gifted money as deprivation of assets.
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Northamptonshire County Council (16 002 410)
Report Upheld Assessment and care plan 15-Dec-2017
Summary: Mr X complains the Council failed to include appropriate day time support in his support plan.