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Adult care services archive 2017-2018


Archive has 1355 results

  • Derby City Council (17 011 599)

    Statement Not upheld Safeguarding 30-Mar-2018

    Summary: The Ombudsman has discontinued the investigation into Mrs Y's complaint about the Council's safeguarding investigation and the removal of two adults in her care. This is because Mrs Y does not have consent to make complaints on their behalf, and decisions regarding their residence were made by the Courts. The Council's safeguarding investigation concluded over two years ago, and any complaint about that is now too old for the Ombudsman to consider.

  • Broadland District Council (17 011 444)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Miss x complained about delay by the Council arranging adaptations to a property so her son Mr Y could move there. There is no evidence of fault in the way the Council has dealt with Miss X and Mr Y's request for disabled adaptations. The Council worked with other organisations to discuss, agree and award a Disabled Facilities Grant and other funding for adaptations to enable Mr Y to live with his mother, Miss X and family. The Council met the timescales required by legislation. Although it will be eighteen months from when Miss X moved in until the planned completion of works, there is no evidence of avoidable delay.

  • Lancashire County Council (17 011 796)

    Statement Not upheld Direct payments 29-Mar-2018

    Summary: Mrs X says the Council is at fault for not refunding the balance on her father's prepaid card (which he used to pay for his care) following his death. The Ombudsman has found no evidence of fault by the Council and therefore he has ended his investigation of this complaint.

  • Nottinghamshire County Council (17 012 327)

    Statement Upheld Assessment and care plan 29-Mar-2018

    Summary: Mrs X complained on behalf of her mother about the Council's decision that her mother had deprived herself of assets with the intention of avoiding charges for care she received at home. Mrs X also complained about delays in the Council's complaints process. The Ombudsman found the Council was at fault for failing to consider the deprivation of assets issue properly. We also found the Council delayed dealing with Mrs X's complaint. The Council has agreed to carry out a further financial assessment and to apologise for failing to keep Mrs X properly informed about the progress of her complaint.

  • Lincolnshire County Council (17 012 919)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Ms X complains about the way the Council assessed Ms Y and decided she was not eligible for support. The Ombudsman found no fault in the assessment, or in the decision that she was not eligible.

  • London Borough of Barnet (17 010 503)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Miss X says the Council is at fault in its handling of works carried out under a Disabled Facilities Grant and a Decent Homes Grant. The Ombudsman has found no evidence of fault by the Council in the matters he has investigated and therefore he has ended his consideration of this complaint.

  • Dorset County Council (17 010 957)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Ms X has complained about the Council's decision to charge her for the cost of her care. There is no fault with the Council's decision to start charging Ms X towards the cost of her care and support. There is also no fault in its decision to backdate charges to 2015.

  • Norfolk County Council (17 011 445)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Miss X and Mr Y complained about delay in carrying out Occupational Therapy assessments as part of a disabled facilities grant application. The Council worked with other organisations to carry out Occupational Therapy assessments and make recommendations for adaptations to let Mr Y live with his mother, Miss Y and family. There is no evidence of avoidable delay in its actions. The Council is not at fault.

  • Friends of the Elderly (17 006 197)

    Statement Upheld Residential care 29-Mar-2018

    Summary: Ms X has complained about the care her mother received from the home before she went in to hospital. There is evidence of fault with some aspects of Mrs Y's care and with how the home communicated with her family. The home has already given a suitable remedy for the injustice caused.

  • Eastleigh Borough Council (17 001 332)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Mrs X complains the Council has delayed unreasonably and failed to provide suitable adaptations to meet the needs of her son, Y and her mother, Mrs Z through Disabled Facilities Grants. The Ombudsman has found no evidence of fault in the way the Council considered these matters.