Adult care services archive 2017-2018


Archive has 1553 results

  • Derby City Council (17 011 599)

    Statement Not upheld Safeguarding 30-Mar-2018

    Summary: The Ombudsman has discontinued the investigation into Mrs Y's complaint about the Council's safeguarding investigation and the removal of two adults in her care. This is because Mrs Y does not have consent to make complaints on their behalf, and decisions regarding their residence were made by the Courts. The Council's safeguarding investigation concluded over two years ago, and any complaint about that is now too old for the Ombudsman to consider.

  • Solihull Metropolitan Borough Council (17 007 577)

    Statement Upheld Domiciliary care 29-Mar-2018

    Summary: Mrs X complains the Council was fault in the way it provided a domiciliary care package to her father, Mr Y. The Council has accepted it was at fault. It has apologised to Mrs X and offered to reduce outstanding care costs by £1000 to remedy the distress caused by the inadequate care. It has also offered a payment in recognition of Mrs X's time and trouble in pursuing her complaint.

  • London Borough of Barnet (17 010 503)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Miss X says the Council is at fault in its handling of works carried out under a Disabled Facilities Grant and a Decent Homes Grant. The Ombudsman has found no evidence of fault by the Council in the matters he has investigated and therefore he has ended his consideration of this complaint.

  • Dorset County Council (17 010 957)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Ms X has complained about the Council's decision to charge her for the cost of her care. There is no fault with the Council's decision to start charging Ms X towards the cost of her care and support. There is also no fault in its decision to backdate charges to 2015.

  • Eastleigh Borough Council (17 001 332)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Mrs X complains the Council has delayed unreasonably and failed to provide suitable adaptations to meet the needs of her son, Y and her mother, Mrs Z through Disabled Facilities Grants. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • Sheffield City Council (17 019 373)

    Statement Closed after initial enquiries Assessment and care plan 29-Mar-2018

    Summary: The Ombudsman will not investigate this complaint that the Council's care provider is failing to promote and arrange contact between Y, who is an adult in residential care, and his family. The Council has offered to do a case review which is the best way forward.

  • Hampshire County Council (17 001 331)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Mrs X complains the Council has failed to properly assess the needs of her son, Y and her mother Mrs Z for adaptations to their property. The Ombudsman has found no evidence of fault in the way the Council considered the family's needs.

  • Dudley Metropolitan Borough Council (17 010 454)

    Statement Upheld Charging 29-Mar-2018

    Summary: Mr F complains about the top-up payments for his mother-in-law's residential care. The Ombudsman found fault by the Council in not keeping records and not making a written agreement. The Council has agreed to apologise and make a payment to remedy the injustice caused.

  • North Yorkshire County Council (17 002 936)

    Statement Upheld Assessment and care plan 29-Mar-2018

    Summary: The Council has delayed in identifying a suitable supported living placement for Miss Y. It then took too long to respond to her formal complaint, and delayed in sharing copies of her assessment and support plan. This caused Miss Y injustice which the Council has agreed to remedy with the actions listed at the end of this statement.

  • London Borough of Harrow (17 014 976)

    Statement Not upheld Transport 29-Mar-2018

    Summary: The Council was not at fault in how it assessed the complainant for a blue badge. The Council properly considered the medical evidence submitted in support of the application, and followed official guidance in reaching its decision not to renew the complainant's badge.