Archive has 1257 results
Statement Not upheld Highway repair and maintenance 31-Mar-2017
Summary: Mr and Mrs X complained the Council failed to deal with their concerns about the condition of a road. The Council previously carried out repairs and has agreed to re-inspect the road after they raised further concerns. Mr and Mrs X can seek a remedy in court if they remain unhappy with the Council's repairs to a road. There is insufficient injustice to Mr and Mrs X to investigate further their concerns about the Council not responding to correspondence.
Statement Closed after initial enquiries Parking and other penalties 31-Mar-2017
Summary: We will not investigate this complaint about a parking fine as there is no significant remaining injustice to the complainant and we cannot change the complaint outcome.
Statement Closed after initial enquiries Street furniture and lighting 31-Mar-2017
Summary: The Ombudsman will not investigate this complaint about the Council's decision not to pay compensation after the complainant had difficulty getting two lights repaired. This is because there is insufficient evidence of injustice.
Statement Closed after initial enquiries Traffic management 31-Mar-2017
Summary: Mr J complains about the information about residents parking schemes available on the Council's website and the delay in response to his complaints. The Ombudsman will not investigate Mr J's complaint as any injustice caused to him is not enough to justify an investigation.
Statement Not upheld Traffic management 31-Mar-2017
Summary: I have not upheld the complaint about the Council's implementation of a road scheme.
Statement Upheld Other 31-Mar-2017
Summary: There is no fault in the Council's decision not to carry out repairs to the road where Mr X lives. There is fault by the Council for the delays in clearing the gully.
Statement Closed after initial enquiries Other 31-Mar-2017
Summary: The Ombudsman will not investigate Mr X's complaint that the Council allowed a neighbour to plant on a strip of land adjoining the public highway as it is unlikely we would find fault causing Mr X significant injustice.
Statement Upheld Parking and other penalties 31-Mar-2017
Summary: There was delay by the Council in refunding a £65 overpayment that Miss B made for a Penalty Charge Notice. But the Ombudsman does not consider that this warrants a financial remedy.
Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2017
Summary: The Ombudsman will not investigate Mr B's complaint that the Council has failed to accept liability for significant damage to his vehicle caused by a pothole. It is reasonable to expect Mr B to go to court.
Statement Not upheld Other 30-Mar-2017
Summary: There is no fault in the Council's decision not to include a road in the village where Mr X lives on its winter gritting route.