Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Adult care services archive 2015-2016


Archive has 7 results

  • Halton Borough Council (14 001 787)

    Report Upheld Other 22-Mar-2016

    Summary: A woman complains on behalf of her sister who has disabilities. She says that when the council was appointee for her sister between September 2002 and October 2013 it failed to deal properly with her money and then did not appropriately respond to her complaints about this.

  • Essex County Council (14 012 127)

    Report Upheld Safeguarding 02-Feb-2016

    Summary: Complaint from a man, on his late uncle's behalf, that the council failed to respond properly when alerted to safeguarding concerns his family and a care home had after a woman befriended him.

  • Central Bedfordshire Council (13 014 946)

    Report Upheld Direct payments 15-Jan-2016

    Summary: A woman complains about the way the council has administered her direct payments and that it did not follow its complaints procedure when investigating her complaint. She says this has caused her significant avoidable distress, and meant she has not had as much care as she should have had.

  • Solihull Metropolitan Borough Council (14 014 177)

    Report Upheld Charging 11-Jan-2016

    Summary: Complaint from a woman that the council was wrong to charge a third party top up when her father moved into a nursing home in 2007. This resulted in her paying a top up of £38 a week for more than three years.

  • Somerset County Council (13 019 566)

    Report Upheld Direct payments 30-Sep-2015

    Summary: Complaint from a woman that the council wrongly decided to rescind her son's direct payments with immediate effect. She states the decision was based on inaccurate information and did not take account of her own and her son's eligible needs.

  • North East Lincolnshire Council (14 009 105)

    Report Upheld Residential care 07-Aug-2015

    Summary: Complaint from a woman that the council failed to tell her family that her mother may be entitled to Attendance Allowance when she was staying in residential care as a permanent resident.

  • Cheshire East Council (14 005 078)

    Report Upheld Assessment and care plan 22-Jul-2015

    Summary: A woman complains on behalf of her adult son who suffered spinal injuries paying sport in 2013. Her complaint is about how the council decided what care her son needed - in particular the way the council dealt with her son's request to employ her as his carer using direct payments.