Archive has 7 results
Report Upheld Other 22-Mar-2016
Summary: A woman complains on behalf of her sister who has disabilities. She says that when the council was appointee for her sister between September 2002 and October 2013 it failed to deal properly with her money and then did not appropriately respond to her complaints about this.
Report Upheld Safeguarding 02-Feb-2016
Summary: Complaint from a man, on his late uncle's behalf, that the council failed to respond properly when alerted to safeguarding concerns his family and a care home had after a woman befriended him.
Report Upheld Direct payments 15-Jan-2016
Summary: A woman complains about the way the council has administered her direct payments and that it did not follow its complaints procedure when investigating her complaint. She says this has caused her significant avoidable distress, and meant she has not had as much care as she should have had.
Report Upheld Charging 11-Jan-2016
Summary: Complaint from a woman that the council was wrong to charge a third party top up when her father moved into a nursing home in 2007. This resulted in her paying a top up of £38 a week for more than three years.
Report Upheld Direct payments 30-Sep-2015
Summary: Complaint from a woman that the council wrongly decided to rescind her son's direct payments with immediate effect. She states the decision was based on inaccurate information and did not take account of her own and her son's eligible needs.
Report Upheld Residential care 07-Aug-2015
Summary: Complaint from a woman that the council failed to tell her family that her mother may be entitled to Attendance Allowance when she was staying in residential care as a permanent resident.
Report Upheld Assessment and care plan 22-Jul-2015
Summary: A woman complains on behalf of her adult son who suffered spinal injuries paying sport in 2013. Her complaint is about how the council decided what care her son needed - in particular the way the council dealt with her son's request to employ her as his carer using direct payments.