Archive has 362 results
Statement Not upheld Leisure and culture 31-Mar-2015
Summary: Ms X says the Council is at fault for restricting access to a website from the public computers in its libraries. The Ombudsman has found no evidence of fault by the Council in the matter she has investigated and she has ended her investigation of this complaint.
Statement Upheld Land 31-Mar-2015
Summary: Mr A complains the Council inappropriately advised him to apply for planning permission before seeking the lifting of a restrictive covenant on his land. There was some limited fault by the Council and in recognition of this it has agreed to my proposal that it pay Mr A £100 to settle the complaint.
Statement Closed after initial enquiries Councillor conduct and standards 31-Mar-2015
Summary: The Ombudsman will not investigate this complaint about the failure of councillors to communicate with Mr X about a bus stop. The Council is not responsible for the condition of the bus stop and it is entitled to decide not to investigate the actions of councillors.
Statement Closed after initial enquiries Councillor conduct and standards 30-Mar-2015
Summary: Ms X complains about how the Council dealt with her complaints about a councillor and a monitoring officer. The Ombudsman will not investigate this complaint. Ms X has not lost out as a result of the way the Council supplied and withheld information for the Standards Committee hearing. The injustice Ms X claims does not justify the cost of an investigation or the financial remedy she seeks. It is unlikely an investigation would achieve the outcome Ms X wants.
Statement Closed after initial enquiries Commercial and contracts 30-Mar-2015
Summary: Mrs X complained about the Council's failure to pay her company for works it carried out in 2014. The Ombudsman will not investigate the complaint because this is concerns an alleged breach of contract that is best decided in the courts.
Statement Upheld Other 30-Mar-2015
Summary: Miss X complained the Council had failed to respond to her complaint, despite an agreement with the Local Government Ombudsman it would do so by November 2014. The Ombudsman has found fault with the Council's failure to deal with Miss X's complaint. She recommends the Council apologizes for the delay in dealing with Miss X's complaint and responds to that complaint within 20 working days.
Statement Closed after initial enquiries Other 30-Mar-2015
Summary: The Ombudsman will not investigate Ms B's complaint about the Council's charges for and method of providing details of historical building control records because these are matters best considered by the Information Commissioner. The Council has failed to reply to Ms B's complaint but the Ombudsman will not consider this matter as she is not investigating the issue giving rise to the complaint.
Statement Closed after initial enquiries Councillor conduct and standards 27-Mar-2015
Summary: The Ombudsman will not investigate Mr B's complaint about fault by councillors and in the Council's investigation. Mr B's injustice is not significant enough to justify her involvement.
Statement Not upheld Other 27-Mar-2015
Summary: I have not upheld Mr B's complaints. The Council dealt properly with his complaints about various people at a parish council meeting and about the Council's monitoring officer, but he did not pursue all of these. There was no fault in how the Council decided who could vote at a parish council meeting.
Statement Upheld Leisure and culture 26-Mar-2015
Summary: Mr X complained about an incident in a library and the Council's subsequent investigation. The Council has accepted there was some fault in the way the Council carried out its investigation. The Council has apologised and taken adequate steps to resolve the complaint.