Archive has 801 results
Statement Not upheld Noise 31-Mar-2015
Summary: Ms B has complained about the way the Council responded to her complaints about noise from nearby football pitches. The Ombudsman has not upheld Ms B's complaint because the Council has taken reasonable steps to try and address her concerns.
Statement Upheld Noise 31-Mar-2015
Summary: Miss X complains the Council has not properly investigated her complaints about noise nuisance from a nearby business. The Council has apologised for giving her wrong information. The Council agreed to carry out monitoring but this did not show evidence of a statutory noise nuisance. The Council has accepted the Ombudsman's recommendations to improve its practice.
Statement Not upheld Antisocial behaviour 31-Mar-2015
Summary: The Ombudsman has found no evidence of fault in the Council's handling of Mr X's reports of noise nuisance from his neighbour. Therefore she has ended her investigation of this complaint.
Statement Upheld Drainage 31-Mar-2015
Summary: Surrey County Council incorrectly stated that it has no powers to deal with the drainage ditch between Mr R's and his neighbour's land, but this has not caused Mr R significant injustice. Aside from this, I have not upheld Mr R's complaint about the County Council's advice that his neighbour has carried out sufficient clearance works, because he can appeal to the Agricultural Land Tribunal if he considers that his neighbour has not carried out the required works.
Statement Not upheld Drainage 31-Mar-2015
Summary: The Ombudsman has not upheld Mr R's complaint about Mole Valley District Council's decision to withdraw from further involvement in the dispute about the clearance of the drainage ditch between his and his neighbour's land, or its involvement in the preparation of the County Council's written advice on the ditch.
Statement Upheld Antisocial behaviour 31-Mar-2015
Summary: Mr X complained the Council had not dealt with his complaint about the service he received and it shared his information with councillors without good reason for doing so. The Ombudsman found fault with the way the Council dealt with the complaint and shared information with local councillors. The Ombudsman recommends the Council apologise for this. Mr X also complained the Council had not properly investigated his complaint about noise from his neighbour's property and his neighbour's fence which was too high. The Ombudsman found no fault in the way the Council investigated these complaints.
Statement Closed after initial enquiries Drainage 31-Mar-2015
Summary: The Ombudsman will not investigate Ms B's complaint about the Council rejecting her claim for damage to her garden resulting from her neighbour's blocked sewer. The Council is allowing Mrs B to appeal its decision internally; if the Council rejects the claim Mrs B has the right to go to court.
Statement Not upheld Refuse and recycling 30-Mar-2015
Summary: The Ombudsman has closed this complaint alleging fault by the Council because its refuse contractor continually leaves the complainant's refuse bin on the pavement in areas that allegedly obstruct the highway. The Ombudsman did not find fault by the Council.
Statement Closed after initial enquiries Antisocial behaviour 30-Mar-2015
Summary: I have stopped investigating this housing complaint because the issue is not one the Ombudsman can deal with.
Statement Not upheld Noise 30-Mar-2015
Summary: I do not uphold Mr C's complaint as I have found no fault by the Council in the way it investigated and responded to his reports of noise.