Children's care services archive 2014-2015


Archive has 246 results

  • South Tyneside Metropolitan Borough Council (14 006 155)

    Statement Upheld Other 31-Mar-2015

    Summary: There were some faults in the Council's handling of child protection and related matters. While on balance these faults probably did not deprive Mr and Mrs B's family of services, they caused Mr and Mrs B avoidable uncertainty, frustration, time and trouble. The Council has agreed my recommendations to put matters right.

  • Portsmouth City Council (14 019 631)

    Statement Closed after initial enquiries Other 31-Mar-2015

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's disclosure of information. The information was disclosed in the course of a court case than the Ombudsman cannot consider what happens in court.

  • Hampshire County Council (14 019 630)

    Statement Closed after initial enquiries Other 31-Mar-2015

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's failure to disclose documents to him. She cannot consider what happened in court and cannot achieve anything significant for Mr B by investigating.

  • Cambridgeshire County Council (14 006 640)

    Statement Not upheld Looked after children 31-Mar-2015

    Summary: Mrs J complains about the care given to her grandchildren, who are looked after by the Council. I have reviewed the evidence and found no evidence of fault causing injustice in the Council's actions. So I do not uphold the complaint.

  • Essex County Council (14 016 341)

    Statement Closed after initial enquiries Child protection 31-Mar-2015

    Summary: the Council has agreed to look again at Mr B's complaint. I have discontinued my investigation so the Council can respond to the complaint.

  • North Yorkshire County Council (14 018 945)

    Statement Closed after initial enquiries Other 31-Mar-2015

    Summary: The Ombudsman will not investigate Mr and Mrs X's complaint that the Council's children services' team failed to share information about Mr and Mrs X's step grandson. The injustice to Mr and Mrs X is not significant enough to warrant an investigation and they are not suitable people to complain on behalf of the boy.

  • Surrey County Council (14 020 129)

    Statement Upheld Looked after children 31-Mar-2015

    Summary: Mr X complained that the Council wrongly refused to look into his complaint at stage 3 of the statutory children's complaints procedure and referred the matter to this office as an early referral without his agreement. There are no grounds for this office to accept an early referral and so the Council will now arrange a review panel.

  • Surrey County Council (14 011 092)

    Statement Not upheld Fostering 30-Mar-2015

    Summary: The Ombudsman has closed this complaint alleging fault by the Council because it failed to pay the complainants the fostering rate they had agreed. The complaint was independently investigated through the statutory complaints procedure. The Ombudsman did not find fault with the independent investigation of the complaint or its outcome.

  • Devon County Council (14 010 870)

    Statement Not upheld Other 30-Mar-2015

    Summary: This complaint alleged fault by the Council because it refused to inform the complainant of the whereabouts of his children and did not include him in children in need meetings on his children. The Ombudsman did not find fault by the Council and closed the complaint.

  • Rotherham Metropolitan Borough Council (14 018 569)

    Statement Closed after initial enquiries Adoption 30-Mar-2015

    Summary: The injustice caused to Mr F by any Council delay in paying a bus fare increase to him for attending meetings, is not significant enough to warrant an Ombudsman investigation. Mr F alleges Council fault in its handling of his claim which is not significant enough to warrant an investigation.