Archive has 10 results
Report Upheld Direct payments 30-Mar-2015
Summary: Complaint from a woman about the way the trust and the council dealt with her application for a personal budget (self directed support or 'SDS').
Report Upheld Charging 12-Feb-2015
Summary: Complaint from a man about the decisions the council made about his mother. He complains that the council changed the contractual funding arrangements for his mother's residential care placement. As a result she was paying a top-up fee of £88.70 a week.
Report Upheld Residential care 20-Jan-2015
Summary: Complaint from a woman that the council moved her husband into a residential home against both his and her wishes. She says she was forced to accept this course of action and the council failed to properly consider her preference of care home.
Report Upheld Assessment and care plan 16-Dec-2014
Summary: The council failed to provide a lady with appropriate 24 hour care in a timely manner. This resulted in her husband having to leave work to care for her.
Report Upheld Residential care 31-Oct-2014
Summary: Complaint from a couple that the council failed to provide respite care in line with their adult disabled daughter's needs. The council also failed to ensure the care provider registered the home, where the women stayed for respite, with the Care Quality Commission.
Report Upheld Other 19-Aug-2014
Summary: Complaint from a man on behalf of his brother and sister-in-law that the council failed to adequately support them over a number of years when his brother's health deteriorated from February 2010 onwards.
Report Upheld Residential care 11-Jul-2014
Summary: Rooks (Care Home Ltd) failed to respond to a recommendation following an investigation of a complaint by the Ombudsman so an Adverse Findings Notice was issued.
Report Upheld Residential care 09-Jun-2014
Summary: Complaint from a woman that the council failed to provide an adequate service for her adult son who has autism with severe learning disability and challenging behaviour.
Report Upheld Direct payments 22-May-2014
Summary: Complaint from a women on behalf of her brother and in her own right as his carer. She complains that her brother did not receive adequate care and support from South Essex Partnership University Trust and Bedford Borough Council.
Report Upheld Assessment and care plan 14-May-2014
Summary: Complaint from a man about the package of care he received to help him lead an independent life in accordance with the provisions of section 117 of the Mental Health Act.