Archive has 13 results
Report Upheld Disabled children 31-Mar-2014
Summary: A women complains that the council delayed in assessing her son's needs. The son, who is 16 years old has autistic spectrum disorder with severe learning and communication difficulties that need specialist support.
Report Upheld Disabled children 12-Mar-2014
Summary: Complaint from a mother about the support the council provides to enable her to care for her disabled daughter.
Report Upheld Child protection 03-Mar-2014
Summary: Complaint from a young woman that the council failed to assess her as a 'child in need' and then failed to provide her with accommodation after she told the council she was homeless and that she was fleeing abuse in her family home.
Report Upheld Disabled children 20-Nov-2013
Summary: Two parents complained about the support the council provides to care for their disabled daughter.
Report Upheld Other 12-Nov-2013
Summary: Complaint from a father that the council delayed in assessing their son's needs and there were faults in the assessment process.
Report Upheld Other 10-Oct-2013
Summary: Complaint from a woman that the council failed to assess her adult social care needs and reduced her 10 hours weekly assistance to six hours with no explanation.
Report Upheld Other 24-Sep-2013
Summary: A complaint from a child aged 13 that the council failed to follow the law in attempting to move her from an out-of-area placement where she had lived since 2011.
Report Upheld Child protection 10-Sep-2013
Summary: A complaint by a grandfather that the council failed for seven weeks to follow up a safeguarding referral he made after his grandchildren witnessed a violent incident in the family which led to police action.
Report Upheld Looked after children 24-Jul-2013
Summary: The council failed to recognise that when the complainant cared for her nephew, the child should have been considered as a 'looked after child' and the council should have provided her with appropriate financial support.
Report Upheld Other 17-Jul-2013
Summary: A vulnerable young man was a victim twice, once from the crime against him and again from the service he received from Trafford Youth Offending Team (YOT) and Trafford Metropolitan Borough Council during the handling of his complaint.