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Adult care services archive 2013-2014


Archive has 22 results

  • Walsall Metropolitan Borough Council (11 022 479)

    Report Upheld Charging 12-Mar-2014

    Summary: Complaint from man about the charges made by the council for care services.

  • Help Unlimited (11 010 340)

    Report Upheld Domiciliary care 12-Mar-2014

    Summary: Adverse Findings Notice issued because Help Unlimited failed to respond to recommendations made following an Ombudsman's investigation of a complaint about services it provided.

  • Derbyshire County Council (11 020 888)

    Report Upheld Safeguarding 20-Feb-2014

    Summary: Complaint from a man about the location of care provided to his late brother during the last months of his life

  • Sheffield City Council (11 020 887)

    Report Upheld Safeguarding 20-Feb-2014

    Summary: Complaint from a man about the location of care provided to his late brother during the last months of his life.

  • Somerset County Council (10 012 897)

    Report Upheld Assessment and care plan 07-Feb-2014

    Summary: Complaint from a mother about the care arranged by the councils and the trust for her son who had multiple debilitating illnesses and who also suffered from depression.

  • Taunton Deane Borough Council (10 017 183)

    Report Not upheld Assessment and care plan 07-Feb-2014

    Summary: Complaint from a mother about the care arranged by the councils and the trust for her son who had multiple debilitating illnesses and who also suffered from depression.

  • Sandwell Metropolitan Borough Council (12 021 104)

    Report Upheld Disabled facilities grants 30-Jan-2014

    Summary: Complaint from a man that the council delayed in dealing with an application for a Disabled Facilities Grant (DFG) to provide accessible bathing facilities for his mother.

  • Worcestershire County Council (12 004 137)

    Report Upheld Residential care 23-Jan-2014

    Summary: Complaint from a son about the council's actions when it became responsible for funding and arranging nursing care for his father whose nursing placement was previously funded by the NHS

  • Essex County Council (12 004 807)

    Report Upheld Safeguarding 15-Jan-2014

    Summary: The woman complained to the ombudsmen that she received a letter from the Norfolk and Suffolk Trust in October 2010 telling her that she was under police investigation and that she should not contact her sister or her care home. But when she contacted the police, officers were not aware of any investigation.

  • Suffolk County Council (12 013 660)

    Report Upheld Safeguarding 15-Jan-2014

    Summary: The woman complained to the ombudsmen that she received a letter from the Norfolk and Suffolk Trust in October 2010 telling her that she was under police investigation and that she should not contact her sister or her care home. But when she contacted the police, officers were not aware of any investigation.