Warwick District Council (20 003 929)

Statement Not upheld Homelessness 18-Feb-2021

Summary: Mr B complained the Council did not provide suitable interim accommodation when he and his family presented as homeless. Mr B said his family were having to live in a caravan. We have not found fault with the Council.

Sandwell Metropolitan Borough Council (20 010 439)

Statement Closed after initial enquiries Other 18-Feb-2021

Summary: Mr X complained about the Council’s breach of a private lease agreement when it carried out unsatisfactory repairs to a flat which he leased to it. We should not exercise discretion to investigate this complaint. This is because it relates to matters outside the normal 12-month period for receiving complaints. It was reasonable for Mr X to challenge the Council for breaching his private contract at the time, in the courts.

North Tyneside Metropolitan Borough Council (20 010 676)

Statement Closed after initial enquiries Other 18-Feb-2021

Summary: We cannot investigate Mr Q’s complaint that the Council trespassed on his property and failed to serve him with a Party Wall Act notice when it did improvement works to the neighbouring property. This is because we have no jurisdiction to consider council housing management issues.

London Borough of Merton (20 009 956)

Statement Closed after initial enquiries Private housing 18-Feb-2021

Summary: We will not investigate this complaint about the Council’s response after the complainant reported he was living in poor accommodation. This is because there is insufficient evidence of fault by the Council.

London Borough of Croydon (20 001 855)

Statement Closed after initial enquiries Allocations 17-Feb-2021

Summary: We will not investigate this complaint about the complainant’s position on the housing register and how long he has been waiting for a new home. This is because there is insufficient evidence of fault by the Council and because we cannot achieve the outcome the complainant wants.

London Borough of Haringey (20 011 848)

Statement Closed after initial enquiries Other 17-Feb-2021

Summary: We cannot investigate Mr X’s complaint about damage caused to his garden which he wants the Council to put right. This complaint relates to the Council’s management of its social housing and so is outside our legal remit.

Milton Keynes Council (19 014 011)

Statement Upheld Homelessness 17-Feb-2021

Summary: Ms X complains the Council did not give her proper assistance when she approached as homeless. The Council failed to take an application at the earliest opportunity, did not issue decision letters or a personalised housing plan, and failed to consider the suitability of interim accommodation. These faults caused Ms X injustice. The Council has agreed to apologise, make a financial payment to Ms X, and take action to improve its service.

London Borough of Newham (20 009 793)

Statement Closed after initial enquiries Allocations 17-Feb-2021

Summary: We will not investigate this complaint about the housing register because there is insufficient evidence of fault by the Council.

Birmingham City Council (20 010 359)

Statement Closed after initial enquiries Managing council tenancies 16-Feb-2021

Summary: We cannot investigate this complaint about damage caused to the complainant’s home due to a fire. This is because the complainant is a Council tenant and we have no power to investigate a Council when it is acting as a landlord.

Westminster City Council (20 002 470)

Statement Upheld Allocations 16-Feb-2021

Summary: Mr X complained about the way the Council considered his housing application and its decision that he did not qualify to join the Housing Register. He complained that the Council failed to inform him of his right to request a review and it did not make a review decision when he later requested one. We found the Council was at fault and this caused injustice to Mr X. The Council has agreed to provide a suitable remedy.