Transport for London (21 003 359)

Statement Upheld Other 04-Mar-2022

Summary: Mr C said Transport for London was at fault for a failure to inform him testing of taxis had resumed after a pause caused by COVID-19. Transport for London was at fault. It said it would contact Mr C when the pause ended. It did not do so. Nor did it tell him of an extended deadline which would have allowed him to renew his taxi licence. This caused Mr C injustice. he was caused significant distress as he could not pay his bills or work. Transport for London has agreed to pay Mr C £999 to remedy the injustice found.

London Borough of Southwark (21 015 889)

Statement Closed after initial enquiries Trees 04-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to properly consult with residents when making a Tree Preservation Order in 2016. This is because the events happened too long ago, and I see no good reason to exercise discretion and investigate them now.

Sunderland City Council (21 015 984)

Statement Closed after initial enquiries Licensing 04-Mar-2022

Summary: We will not investigate this complaint that the Council will not take action to prevent a catering van trading on an industrial estate. This is because there is not enough evidence of fault by the Council to warrant our further involvement.

Bassetlaw District Council (21 016 389)

Statement Closed after initial enquiries Licensing 03-Mar-2022

Summary: We will not investigate this complaint about the wording in the license for a permanent mobile home site. That is because the Council has already agreed to review the wording therefore further investigation would not lead to a different outcome.

Maidstone Borough Council (21 016 446)

Statement Closed after initial enquiries Refuse and recycling 03-Mar-2022

Summary: We will not investigate this complaint about the Council’s missed collection of Mrs X’s household waste on one occasion. There is insufficient evidence of any significant injustice which would warrant an investigation.

Leeds City Council (21 005 937)

Statement Not upheld Other 03-Mar-2022

Summary: the complainant, Mr X complained the Council failed to properly exercise its enforcement powers to prevent and remove mud and dust collecting on the public highway. The Council says it considered its powers, investigated the complaints, and issued a statutory notice. It accepts some delay arose due to Covid-19. We found the Council considered and exercised its enforcement powers without fault.

Sheffield City Council (20 011 499)

Statement Upheld Noise 03-Mar-2022

Summary: Mr D complained the Council has failed to take appropriate action when he raised concerns about air and noise pollution from idling buses near to where he lives. We find the Council was at fault as it failed to consider its duties under the Environmental Protection Act 1990. The Council has agreed to our recommendations to address Mr D’s injustice.

Leeds City Council (21 015 886)

Statement Upheld Trading standards 03-Mar-2022

Summary: Mrs X says the Council’s delay in investigating her complaint led to a company going into liquidation. This means she cannot get her money back. The Council is at fault because of the delays in its response. However, this failing did not cause Mrs X significant personal injustice which warrants our involvement.

Manchester City Council (21 016 074)

Statement Closed after initial enquiries Other 03-Mar-2022

Summary: We will not investigate this complaint about how the Council responded to reports of a possible statutory nuisance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and could have been made to the Ombudsman much sooner. Even if the complaint was not late, we would not investigate. This is because there is not enough evidence of fault by the Council to warrant an investigation.

London Borough of Croydon (20 007 129)

Statement Upheld Refuse and recycling 02-Mar-2022

Summary: The Ombudsman finds fault with the Council for failing to properly manage Mr X’s complaint about incorrect storage of commercial waste bins. It also delayed investigating Mr X’s reports of statutory nuisance caused by the bins. The Council will apologise to Mr X, review its complaints policy, ensure monitoring and make him a payment for the inconvenience.