Sheffield City Council (20 009 990)

Statement Closed after initial enquiries Drainage 26-Mar-2021

Summary: We will not investigate this complaint about the way the Council dealt with an issue regarding a septic tank. This is because the complaint has been made late.

Derby City Council (20 011 556)

Statement Closed after initial enquiries Trees 26-Mar-2021

Summary: We will not investigate this complaint about damage to the complainants car, caused by a branch falling from a tree. This is because the matter of liability can only be determined by insurers or the courts.

Leeds City Council (20 012 262)

Statement Closed after initial enquiries Antisocial behaviour 26-Mar-2021

Summary: We will not investigate Mr B’s complaint about the way the Council dealt with his reports of serious threats, intimidation and harassment. This is because it would be reasonable for him to use the community trigger process.

Leeds City Council (20 012 293)

Statement Closed after initial enquiries Trees 26-Mar-2021

Summary: We cannot investigate Mr X’s complaint about the Council not cutting back overgrown trees in his garden. Mr X is a Council tenant. His complaint is about the management of his housing, let by the Council acting as a registered social housing provider. So we do not have jurisdiction to investigate the complaint.

London Borough of Hillingdon (20 011 915)

Statement Closed after initial enquiries Other 25-Mar-2021

Summary: Mr X complains about the Council’s response to numerous complaints he has made about various issues. We will not investigate the complaint because the limited injustice caused to Mr X as a result of the claimed fault is insufficient to warrant an investigation.

Lancashire County Council (20 012 382)

Statement Closed after initial enquiries Drainage 25-Mar-2021

Summary: Ms X complains that the poor resurfacing of her road by the Council has led to flooding in her back garden. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Cheshire West & Chester Council (20 004 658)

Statement Not upheld Drainage 25-Mar-2021

Summary: There is no fault in how the Council reached its decision Mr B is illegally connected to a highway drain. To settle this dispute Mr B needs a legal determination. Mr B finds it stressful when the Council refers to taking legal action. However, it has not yet done so, and so Mr B is not significantly disadvantaged. There is no fault in how the Council has reached its decision this drain is not a priority for works. The Council regularly maintains the drain and takes action if necessary when it receives reports of problems.

London Borough of Sutton (20 010 499)

Statement Closed after initial enquiries Trees 25-Mar-2021

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to trim back branches of a tree growing on the pavement which overhang his garden. We have not seen evidence of fault in the Council’s actions.

Durham County Council (20 012 161)

Statement Closed after initial enquiries Refuse and recycling 24-Mar-2021

Summary: We will not investigate this complaint that the Council did not collect the complainant’s bulky waste. This is because there is insufficient evidence of fault by the Council.

Peterborough City Council (20 010 186)

Statement Closed after initial enquiries Licensing 23-Mar-2021

Summary: Mr X complains about the Council’s handling of issues relating to the selective licence he, as a landlord of private rented accommodation, is required to have. We will not investigate the complaint because the availability of appeal rights to the Residential Property Tribunal places it outside our jurisdiction and we will not look at the Council’s licensing of other landlords.