Archive has 1787 results
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West Northamptonshire Council (23 004 841)
Statement Upheld Alternative provision 29-Mar-2024
Summary: The Council failed to provide education for Y when she was unable to attend school, and it delayed issuing an Education, Health and Care (EHC) plan. The Council has agreed to make payments to Y and Mrs X and to take action to prevent similar failings in future.
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North Yorkshire Council (23 017 966)
Statement Closed after initial enquiries School transport 28-Mar-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s home to school transport for her child, Y. This is because the Council has since agreed to change the provider and an investigation is unlikely to lead to a different outcome.
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Liverpool City Council (23 018 093)
Statement Closed after initial enquiries School exclusions 28-Mar-2024
Summary: We will not investigate this complaint about the conduct of an independent review panel that considered a school’s decision to exclude Miss X’s child. There is not enough evidence of fault in the way the panel reached its decision to warrant further investigation by us.
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West Sussex County Council (23 005 741)
Statement Upheld Alternative provision 28-Mar-2024
Summary: Mrs X complained the Council failed to provide her child with alternative education when she was unable to attend school due to ill health. The Council was at fault for failing to consider its duty under Section 19 of the Education Act 1996 from April 2022 to February 2023. The Council has agreed to apologise to Mrs X and pay her £3250 to acknowledge the frustration, uncertainty and the loss of provision.
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Derbyshire County Council (23 007 209)
Statement Upheld Special educational needs 28-Mar-2024
Summary: Mrs X complained the Council failed to secure the special educational needs provision in her child D’s Education, Health, and Care plan. The Council was at fault because it failed to ensure the plan was in place, which caused D to miss special educational needs provision. The Council’s fault also caused avoidable time and trouble for Mrs X in pursuing her complaint. The Council agreed to apologise and pay a financial remedy. It will also share a copy of our decision with, and issue reminders to, relevant staff.
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Statement Upheld Special educational needs 28-Mar-2024
Summary: Miss X complained about the Council’s failure to issue her son’s Education, Health and Care Plan within statutory timescales. The Council was at fault because it took too long to issue the plan following an annual review. We have also found the Council at fault for not communicating with Miss X effectively. The Council has agreed to apologise to Miss X and make a payment of £850 to acknowledge the loss of provision and the distress it caused.
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London Borough of Hillingdon (23 009 405)
Statement Upheld Special educational needs 28-Mar-2024
Summary: X complained the Council failed to provide the OT provision specified in their child’s EHC plan or reimburse the transport costs for their child attending school between September 2022 and July 2023. X also complained the Council has failed to properly assess their child’s care needs or their own needs as a carer and has not provided adequate support. The Council’s failure to ensure Y received the full OT provision set out in their EHC Plan is fault. As is the Council’s delay and error in completing the annual review in 2023 and in issuing a final EHC Plan. This fault has caused X and Y an injustice.
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Oxfordshire County Council (23 009 808)
Statement Not upheld Special educational needs 28-Mar-2024
Summary: Miss X complained the Council failed to provide her son, Y, who has an Education, Health and Care Plan, with a suitable, full-time education for a whole academic year. The law does not allow the Ombudsman to investigate the matters Miss X complains of because they were subject to a tribunal appeal. Therefore, we have ended our investigation of this complaint.
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Hertfordshire County Council (23 009 810)
Statement Upheld Special educational needs 28-Mar-2024
Summary: Miss C complained about delays by the Council in taking action to support her child, who has special educational needs. We uphold the complaint. We find the Council delayed in consulting a specialist school, in obtaining advice about the child’s speech and language needs and in completing a review of their Education, Health and Care Plan. These delays caused Miss C distress. The Council has accepted our findings and at the end of this statement we set out the action it has agreed to remedy this injustice and improve its service.
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Norfolk County Council (23 005 064)
Statement Upheld Special educational needs 28-Mar-2024
Summary: Ms X complained the Council implemented an unlawful policy to temporarily provide 50% of the speech and language therapy needed in Education Health and Care Plans. We found fault by the Council because it implemented an unlawful policy and did not meet its statutory duty to provide the required provision. This caused Ms X’s child, Y, an injustice because they missed provision. It also caused Ms X avoidable frustration, distress and time and trouble in pursuing an end to the policy and complaining. The Council agreed to make Ms X payments in recognition of Y’s missed provision and the injustice caused to her.