Archive has 1126 results
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Milton Keynes Council (21 003 690)
Statement Not upheld Friends and family carers 29-Mar-2022
Summary: We will not investigate Mrs C’s complaint about the Council’s failure to provide adequate support for her adopted son. This is because the Council has agreed to carry out an investigation under the statutory complaints procedure for children’s services.
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Statement Closed after initial enquiries Child protection 29-Mar-2022
Summary: We will not investigate Mr X’s complaint the Council is failing to protect his children and has refused to deal with his complaint. The Council has agreed it will accept Mr X’s complaint and reply to it. Mr X will need to complain to it again following the conclusion of the current family court case.
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City of Bradford Metropolitan District Council (21 017 384)
Statement Upheld Looked after children 29-Mar-2022
Summary: We will not investigate this complaint about the Council’s decision to put her daughter up for adoption. This is because we cannot investigate complaints about court action or what happened in court. The Council has accepted there were delays in arranging to provide Miss X with updates about her child following adoption. The Council has agreed to pay Miss X £300 to acknowledge the distress this caused her.
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London Borough of Croydon (20 009 010)
Report Upheld Other 28-Mar-2022
Summary: Mr and Mrs A complain the Council failed to provide the support set out in a care plan for a child in their care.
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Tameside Metropolitan Borough Council (21 018 023)
Statement Closed after initial enquiries Child protection 28-Mar-2022
Summary: We will not investigate this complaint about the Council’s actions regarding Miss X and her child. This is because parts of the complaint are late and there are good reasons to consider them now. Other parts of the complaint relate to matters which were subject to court action.
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London Borough of Brent (21 018 157)
Statement Upheld Other 28-Mar-2022
Summary: The Council is at fault for delaying consideration of this complaint under the children’s statutory complaints procedure. The Council has agreed to issue its stage two response and make a payment to the complainant for the time and trouble its delay has caused.
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Lincolnshire County Council (21 011 518)
Statement Closed after initial enquiries Child protection 28-Mar-2022
Summary: We will not investigate Mr X’s complaint that the Council failed to take action following safeguarding referrals.
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London Borough of Croydon (21 011 703)
Statement Not upheld Other 28-Mar-2022
Summary: Ms X complained to the Council about disability discrimination in dealing with her over an assessment of her daughter’s social care needs. She complained to the Ombudsman that the Council refused to progress her complaint to the second stage of the complaints process but instead told her to make a legal claim. The Council has now decided to investigate the complaint at stage 2 of the children’s social care complaints procedure. We have therefore decided to stop investigating the complaint as it would not achieve any more for Ms X at this stage. Once she has completed the complaints process she may make another complaint to the Ombudsman if she is not happy with the outcome.
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Cambridgeshire County Council (21 018 058)
Statement Closed after initial enquiries Child protection 27-Mar-2022
Summary: We cannot investigate this complaint about child protection action in 2018. The matters complained of are not separable from those that those that were subject to court action. The complaint is also late, and there would be no good reason to exercise discretion to investigate it even if there had been no court action.
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East Sussex County Council (21 004 678)
Statement Not upheld Child protection 27-Mar-2022
Summary: Mr W complains about the way the Council managed a child protection matter relating to his two children. Primarily, Mr W says his views were not taken seriously and that he was not kept properly informed about the Council’s involvement with him and his family. He also says the Council’s lead social worker was unsupportive of him and, at times, unprofessional. We have not identified any fault by the Council with respect to its involvement with Mr W’s family. Further, we also have no jurisdiction to investigate some of the issues raised by Mr W. The complaint is not upheld.