The Council has agreed to share a copy of this decision with staff in the relevant departments toidentify learning from this complaint.The Council has agreed to remind relevant staff that the low threshold triggering its duty to provideinterim accommodation applies to questions of eligibility as well ashomelessness and priority need.The Council has agreed to ensure staff responsible for triaging homeless applicants have the trainingnecessary to carry out eligibility checks, in line with the expectations of theCode of Guidance.The Council has agreed to ensure it provides interim accommodation on the same day its duty to do so arises.The Council has agreed to provide training or guidance to relevant staff on domestic abuse and the dutiesand expectations introduced by the Domestic Abuse Act 2021 and Chapter 21 ofthe Homelessness Code of Guidance.

Issue a written briefing to officers in the housing advice team to remind them that review decisions must always be communicated in writing to the applicant;