Service improvements

Wyre Forest District Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Wyre Forest District Council as a CSV file.

  • Wyre Forest District Council (23 015 700)

    Category: Benefits and tax Date: 06-Oct-2024

    Summary

    Ms X complains about how the Council dealt with her council tax. The Council was at fault because it failed to consider whether it should make reasonable adjustments for Ms X. Although it did not affect the decision about Ms X’s liability for council tax, or the debt owed, fault by the Council caused her avoidable distress. The Council agreed to apologise, agree reasonable adjustments it will make for Ms X, and pay her a financial remedy. It will also issue reminders to its staff.

    Service improvements

    The Council agreed to share a copy of our final decision with all staff within its council tax, debt recovery, and complaints services. It will remind them of:the Council’s duties under the Equality Act 2010, including the reasonable adjustment duty; andwhat the Council’s debt recovery policy says about how it will approach recovery for vulnerable people, when this should be considered, and how any considerations should be recorded.

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