Case Ref: 24 001 627 Category: Housing Sub Category: Homelessness

• The Council has agreed to share a copy of this decision with staff in the relevant departments toidentify learning from this complaint.
• The Council has agreed to remind relevant staff that the low threshold triggering its duty to provideinterim accommodation applies to questions of eligibility as well ashomelessness and priority need.
• The Council has agreed to ensure staff responsible for triaging homeless applicants have the trainingnecessary to carry out eligibility checks, in line with the expectations of theCode of Guidance.
• The Council has agreed to ensure it provides interim accommodation on the same day its duty to do so arises.
• The Council has agreed to provide training or guidance to relevant staff on domestic abuse and the dutiesand expectations introduced by the Domestic Abuse Act 2021 and Chapter 21 ofthe Homelessness Code of Guidance.

Case Ref: 23 015 700 Category: Benefits and tax Sub Category: Council tax

• The Council agreed to share a copy of our final decision with all staff within its council tax, debt recovery, and complaints services. It will remind them of:the Council’s duties under the Equality Act 2010, including the reasonable adjustment duty; andwhat the Council’s debt recovery policy says about how it will approach recovery for vulnerable people, when this should be considered, and how any considerations should be recorded.

Case Ref: 23 012 466 Category: Housing Sub Category: Allocations

• Issue a written briefing to officers in the housing advice team to remind them that review decisions must always be communicated in writing to the applicant;