Wyre Forest District Council (23 012 466)

Statement Upheld Allocations 03-Jun-2024

Summary: there was fault in the way the Council considered Mrs X’s request for a review of her priority band on the Home Choice Plus scheme. But the evidence does not indicate it would have awarded a higher priority band before October 2023 if this fault had not occurred. The injustice is limited to Mrs X’s frustration with the Council’s failure to make a written decision when she first requested a review and its delay in responding to her complaint.

Wyre Forest District Council (23 015 700)

Statement Upheld Council tax 06-Oct-2024

Summary: Ms X complains about how the Council dealt with her council tax. The Council was at fault because it failed to consider whether it should make reasonable adjustments for Ms X. Although it did not affect the decision about Ms X’s liability for council tax, or the debt owed, fault by the Council caused her avoidable distress. The Council agreed to apologise, agree reasonable adjustments it will make for Ms X, and pay her a financial remedy. It will also issue reminders to its staff.

Wyre Forest District Council (24 001 684)

Statement Upheld Other 15-Oct-2024

Summary: Mr X complained that the Council misled him and his wife into believing it would remove a homeless man’s dog from their garden but then failed to do so. We found the Council was at fault in raising their expectations. In recognition of the distress caused, the Council has agreed to apologise to Mr and Mrs X and make a payment to them.

Wyre Forest District Council (24 001 627)

Statement Upheld Homelessness 17-Dec-2024

Summary: The Council's delay providing Miss X with interim accommodation when she was homeless because of domestic abuse was fault. This left Miss X living with avoidable fear of further abuse for 24 days. To remedy this injustice, the Council has agreed to apologise and make a payment to Miss X. It should also act to improve its services.