Service improvements

Worthing Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Worthing Borough Council as a CSV file.

  • Worthing Borough Council (23 007 485)

    Category: Housing Date: 30-Apr-2024

    Summary

    Ms X complained the Council placed an unsuitable tenant, Y, in her property, let through a Council scheme to support homeless people. Ms X also complained the Council failed to support Y when Ms X raised concerns about her behaviour. Ms X said Y damaged the property and she incurred significant costs because of this. There was fault in the way the Council did not secure an up to date reference and did not complete its complaint process. Ms X suffered uncertainty as a result of the fault and was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

    Service improvements

    •Remind relevant staff of the importance of providing accurate, up to date information, in accordance with its policies.•Remind relevant staff of the importance of effective complaint handling.

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