Case Ref: 24 009 140 Category: Other Categories Sub Category: Leisure and culture

• The Council has agreed to review its Equality Impact Assessment to consider how it can support disabled people to access the leisure centre when the external doors are not working and carry out any actions it has identified.

Case Ref: 23 007 485 Category: Housing Sub Category: Private housing

• •Remind relevant staff of the importance of providing accurate, up to date information, in accordance with its policies.
• •Remind relevant staff of the importance of effective complaint handling.

Case Ref: 21 014 621 Category: Benefits and tax Sub Category: Housing benefit and council tax benefit

• Explain what it will do to promptly identify and refund any additional payments received after an overpayment is cleared.

Case Ref: 19 005 309 Category: Housing Sub Category: Homelessness

• Remind officers who deal with complaints of the importance of adhering to the timescales set out in its complaints procedure.