Worthing Borough Council (24 009 140)

Statement Upheld Leisure and culture 09-Apr-2025

Summary: Mrs X complained that the Council has failed to fix the leisure centre doors which do not always open automatically for her as a wheelchair user when using the push pad. There was no fault in the Council’s attempts to fix the door. However, the Council does not have an adequate plan in place for how disabled people can access the leisure centre when the doors break. This has resulted in Mrs X having to wait outside on various occasions for a staff member to let her in which has caused distress and frustration. The Council agreed to apologise, make a symbolic payment and review its Equality Impact Assessment (EIA).

Worthing Borough Council (24 004 444)

Statement Upheld Allocations 27-Apr-2025

Summary: Mrs X complained about the Council's handling of her housing application, which she said prevented her moving from unsuitable accommodation that adversely affected her health and prevented her family from living together. We found fault in the Council’s handling of the application which caused Mrs X uncertainty. To put matters right, the Council agreed to apologise to Mrs X and undertake a further review of her application.

Worthing Borough Council (24 023 434)

Statement Upheld Council tax 08-Jan-2026

Summary: We have found injustice to Miss X arising from delay in setting up her council tax account and the uncertainty she experienced about the local services available to her. The Council has agreed to the recommended actions we proposed to it.