Worthing Borough Council (23 007 485)

Statement Upheld Private housing 30-Apr-2024

Summary: Ms X complained the Council placed an unsuitable tenant, Y, in her property, let through a Council scheme to support homeless people. Ms X also complained the Council failed to support Y when Ms X raised concerns about her behaviour. Ms X said Y damaged the property and she incurred significant costs because of this. There was fault in the way the Council did not secure an up to date reference and did not complete its complaint process. Ms X suffered uncertainty as a result of the fault and was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

Worthing Borough Council (23 004 621)

Statement Upheld Other 28-May-2024

Summary: Mr and Mrs X complained about the Councils handling of their anti-social behaviour reports, and failure to enforce a community protection notice (CPN) and delay in providing a case outcome. We find the Council properly investigated their reports but there was fault in the Council’s approach to communication and support which caused Mr and Mrs X avoidable uncertainty, distress and frustration. The Council should apologise to Mr and Mrs X and make a payment to address the injustice caused.