Worthing Borough Council (21 017 203)

Statement Upheld Parking and other penalties 03-Jul-2022

Summary: Miss X complained the Council did not properly take account of her vulnerability when enforcing an unpaid penalty charge notice. Miss X says she suffered a harmful impact on her mental health and spent unnecessary time and trouble in trying to resolve the matter. We have found fault by the Council but do not consider it caused Miss X an injustice requiring a remedy in addition to the action the Council has already taken.

Worthing Borough Council (21 014 621)

Statement Upheld Housing benefit and council tax benefit 14-Jul-2022

Summary: Mr X complains the Council failed to prevent deductions the DWP made from his Universal Credit. Mr X also says the Council have not refunded all the moneys it owes. Mr X says that as a result of the Council’s actions, he suffered financial hardship. I have concluded my investigation and found fault in the Council’s failure to prevent and refund deductions taken from Mr X’s Universal Credit. This fault has caused Mr X an injustice, and I have proposed recommendations to the Council.