Service Improvements for Worcester City Council

There are 4 results

  • Case Ref: 22 010 435 Category: Other Categories Sub Category: Leisure and culture

    • The Council should ensure the leisure centre has a policy for how customer complaints (both general complaints and complaints that a customers behaviour might be inappropriate or unacceptable).

  • Case Ref: 19 016 869 Category: Planning Sub Category: Enforcement

    • The Council has agreed to remind relevant officers that the responsibility lies with the Council to identify specific breaches of planning when it receives a report from a member of the public.
    • The Council has agreed to remind relevant officers of the importance of responding to reported breaches of planning control in a timely manner, so that any expedient enforcement action can be taken.
    • The Council has agreed to remind relevant officers to keep proper records for decisions, even where the decision is that no action should be taken.

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