Service improvements

Woking Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Woking Borough Council (24 001 055)

Category: Environment and regulation Date: 19-Dec-2024

Summary

Neither the Housing Ombudsman (HOS) nor the Local Government and Social Care Ombudsman (LGSCO) find fault with the Council's handling of Mr X's reports about uncontrolled dogs. Both HOS and LGSCO find the Council delayed acting on Mr X's reports of verbal harassment. LGSCO find fault with the Council for failing to consider whether to use its powers to tackle this anti-social behaviour. The Council has agreed to apologise, make a payment to Mr X and act to improve its services.

Service improvements

The Council has agreed to provide training or guidance to relevant staff on the Council's powers to tackleASB, including the relevant standard of proof and that the Council should not,as a default, wait for the conclusion of a police investigation before decidingwhether to use those powers.

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