Case Ref: 24 004 402 Category: Environment and regulation Sub Category: Licensing

• The Council will review what went wrong with the complaint handling in this case, including the failure to respond to the Ombudsman on several occasions. It should take action to ensure both complaints and Ombudsman enquiries are not overlooked in future.

Case Ref: 24 001 055 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council has agreed to provide training or guidance to relevant staff on the Council's powers to tackleASB, including the relevant standard of proof and that the Council should not,as a default, wait for the conclusion of a police investigation before decidingwhether to use those powers.

Case Ref: 23 006 501 Category: Housing Sub Category: Homelessness

• Remind all staff working with homeless applicants of the requirements of the Equality Act, meeting reasonable adjustments and the Council's anticipatory duty.