Woking Borough Council (25 003 557)

Statement Upheld Allocations 12-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to offer suitable alternative accommodation or its delays in assessing Mrs X’s housing register application. The Council has upheld part of the complaint and apologised to Mrs X for the delays. Further investigation by us would not be proportionate. There is not enough evidence of fault to justify investigating other parts of the complaint.

Woking Borough Council (24 004 402)

Statement Upheld Licensing 12-May-2025

Summary: Mr X complained the Council unfairly rejected his application to hold a circus on its land and poor complaint handling. We found the Council was at fault because it did not respond to his complaint or several enquiries by us. This caused Mr X avoidable distress, time and trouble. To remedy this injustice, the Council has agreed to apologise, make a payment to Mr X and take action to improve its service. We did not find fault with the Council’s decision to refuse his application because it was entitled to decide not to host any large events on its land. We found no evidence of an inconsistent or discriminatory approach to circuses, as claimed by Mr X.