the Council will tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.the Council will tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.b) tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.the Council will tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.

•The Council should remind relevant officers of the importance of providing financial information when care planning takes place.

The Council will review the learning from this complaint and decide if it will review and amend its Education Otherwise Than At School (EOTAS) policy to ensure it is:not asking parents and young people for excessive amounts of information before allowing them to request EOTAS; andable to complete Education Health and Care Plan annual reviews within legal time frames even if a parent or young person makes a request for EOTAS during the annual review process.The Council will share our focus report Out of school, out of sight? with relevant staff who may deal with parents and schools to remind them of best practice when a child of compulsory school age is not attending school full-time.The Council will review how it records its decision making when considering requests for section 19 alternative educational provision and identify any improvements it needs to make to that process to ensure it properly considers the requests. It will provide us with a copy of a timebound action place to make any improvements it has identified.The Council will issue a staff briefing to relevant staff to remind them they must keep a record of what was discussed in Education Health and Care Plan annual review meetings.

The Council had already provided training to its Attendance Team about escalating cases to the Council of non school attendance for pupils with medical needs. It will also consider whether to provide a timescale for such referrals.the Council will:inform its Attendance Teams working in non-maintained schools that they are carrying out an administrative functions on behalf of the Council and that its actions may fall within our jurisdiction.the Council will:tell Attendance Teams to keep a note of its actions in relation to pupils where they are considering how to manage the pupil's absence and whether enforcement is required.