Service improvements

Wigan Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Wigan Metropolitan Borough Council as a CSV file.

  • Wigan Metropolitan Borough Council (24 004 315)

    Category: Education Date: 12-Feb-2025

    Summary

    Mrs X complained the Council delayed amending her son, Y’s, Education, Health and Care (EHC) Plan following an annual review by over a year. The Council was at fault. It delayed issuing Y’s amended EHC Plan which meant he lost out on some of the specialist educational provision in his Plan between September 2023 and July 2024. This also caused Mrs X distress and uncertainty. The Council agreed to make payments to Mrs X to recognise the injustice caused and provide us with updates on the service improvements it has already carried out in response to this complaint.

    Service improvements

    The Council has agreed to provide the Ombudsman with an update on its progress to issue amended Education, Health and Care Plans which are outside statutory timescales following annual reviews. If at the time of the update it has failed to issue all outstanding Education, Health and Care Plans it should produce an action plan to show how it intends to do so.The Council has agreed to provide the Ombudsman with evidence it has completed training to its SEND officers and schools around its amended Annual Review Policy.

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