Service improvements

Wigan Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Wigan Metropolitan Borough Council as a CSV file.

  • Wigan Metropolitan Borough Council (23 004 096)

    Category: Education Date: 30-Oct-2023

    Summary

    The Council was at fault for failing properly to consider Mrs X’s request for free school transport for her child. The Council has agreed to apologise, provide free transport, and repay Mrs X the costs of transport since she applied. The Council has also agreed to our recommended service improvements.

    Service improvements

    The Council has agreed to amend its school admissions information for parents to make it clear they must name their nearest school as first preference to qualify for free school transport and tell parents how to work out which school this is, for transport purposes.The Council has agreed to remind relevant staff that when a parent applies fortransport to a school beyond the statutory walking distance that is not their nearest school, the Council should not automatically refuse it if the parent did not put the nearer qualifying school as first preference during the admissions process. It also needs to assess if the nearer qualifying school is suitable and whether the child had a real prospect of being offered a place there.

  • Wigan Metropolitan Borough Council (22 011 952)

    Category: Education Date: 15-Jun-2023

    Summary

    Ms B complained the Council failed to secure education and education, health and care provision for her daughter, D, from February 2022. Ms B said this led to D missing education and education, health, and care provision, and becoming isolated from her peers. The Council was at fault for delays securing D suitable education and education, health, and care provision. The Council will make a financial payment to remedy the injustice caused by its fault.

    Service improvements

    Review its procedure for providing alternative education for children who are not in school by reason of illness, exclusion from school or otherwise.Provide training to relevant staff about the Council’s duty to make arrangements for the provision of suitable education for those children of compulsory school age who, by reason of illness, exclusion from school or otherwise, may not for any period receive suitable education unless such arrangements are made for them.

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