Service improvements

Wigan Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Wigan Metropolitan Borough Council (23 016 383)

Category: Children's care services Date: 05-Aug-2024

Summary

Miss E and Ms F complained how the Council communicated with them as professionals supporting looked after children. They also complained the Council maliciously reported their nursery to Ofsted. We find the Council was at fault as it failed to communicate with Miss E and Ms F properly. It also failed to be open and transparent with them about a referral to Ofsted. The Council has agreed to our recommendations to address the injustice caused by fault.

Service improvements

The Council will issue written reminders to relevant staff to ensure they are aware of the need to be open and transparent with professionals when they make a referral to a regulatory body (such as Ofsted). Staff should also clearly record on the system when they have made the referral and why they have made it.

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