Service improvements

Wigan Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Wigan Metropolitan Borough Council as a CSV file.

  • Wigan Metropolitan Borough Council (22 001 554)

    Category: Children's care services Date: 10-Jul-2022

    Summary

    The Council was at fault when it did not consider Mrs X’s complaints under the statutory children’s complaints procedures. The Council also delayed or failed to provide a substantive response to many of Mrs X’s complaints. It has agreed to apologise, pay her £250 and make service improvements to help reduce the risk of a reoccurrence of the faults identified.

    Service improvements

    The Council agreed to remind relevant staff of the requirements of the statutory children’s complaints procedures, including what should be considered under them and the timescales.

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