Service improvements

Wigan Metropolitan Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Wigan Metropolitan Borough Council as a CSV file.

  • Wigan Metropolitan Borough Council (25 002 679)

    Category: Adult care services Date: 05-Jan-2026

    Summary

    Mr X complains about the Council’s handling of Mr Y’s discharge from hospital. Mr X complains the Council did not properly complete Mr Y’s capacity assessment and arranged an unsuitable discharge care plan. Mr X says this put Mr Y at risk and impacted his physical health. We find no fault with the Council’s handling of the capacity assessment. However, we do find fault with the Council’s decision-making in the discharge care planning process. The Council has agreed to apologise to Mr X and take service improvement action.

    Service improvements

    the Council will tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.the Council will tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.b) tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.the Council will tell the Ombudsman what learning it has identified from this decision and how it plans to address this to ensure all information is properly considered in its care planning process.

  • Wigan Metropolitan Borough Council (24 015 115)

    Category: Adult care services Date: 19-Aug-2025

    Summary

    There was fault in the Council’s delay in sending an invoice and in the information it provided to Mr D and his family on what the cost of a care package would be. This meant that Mr D and his family did not have the necessary information to make informed decisions about the care package. The Council has agreed to apologise, to cancel a proposed invoice and has agreed a service improvement.

    Service improvements

    •The Council should remind relevant officers of the importance of providing financial information when care planning takes place.

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