Service improvements

Wigan Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Wigan Metropolitan Borough Council as a CSV file.

  • Wigan Metropolitan Borough Council (22 010 013)

    Category: Adult care services Date: 21-Mar-2023

    Summary

    Mr X complained about the Council’s handling of his request for adaptations to his council-owned property, and the way it decided an alternative property was suitable for the family. The Council was at fault for not telling Mr X he could apply for a disabled facilities grant. The Council will apologise, review its processes and update the information on its website.

    Service improvements

    The Council will review its processes to ensure that when a council tenant needs disabled adaptations, it tells them they can apply for a disabled facilities grant, and that it assesses such an application in line with relevant law and guidance.The Council will amend the wording on its website to make it clear that council tenants can apply for a disabled facilities grant.The Council will provide guidance to relevant staff to ensure that complaints by council tenants about a refusal to extend a council property are signposted to the Housing Ombudsman Service and complaints about its handling of disabled facilities grants are signposted to Local Government and Social Care Ombudsman.

  • Wigan Metropolitan Borough Council (22 007 491)

    Category: Adult care services Date: 14-Feb-2023

    Summary

    Wigan Metropolitan Borough Council and Greater Manchester Mental Health NHS Foundation Trust missed the opportunity to support Mr Y’s Section 117 aftercare needs under the Care Programme Approach. That caused him uncertainty, and his mother, Miss X, distress. The organisations should apologise, pay compensation, and carry out service improvements.

    Service improvements

    The Council and Trust should review their relevant policies and procedures around completing Care Programme Approach / Section 117 aftercare plans for people under a Community Treatment Order.

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