Westmorland and Furness Council (24 005 849)

Statement Upheld Other 05-Aug-2024

Summary: The Ombudsman previously found fault in the actions of the Council and recommended a remedy which the Council agreed to deliver. Mrs B complains that, almost four months after the Ombudsman’s decision was made, the Council had still not provided the agreed remedy. There was fault and the Council has agreed to deliver the remedy.

Westmorland and Furness Council (24 004 574)

Statement Upheld Charging 13-Oct-2024

Summary: We will not investigate Mrs X’s complaint about the Council charging her mother for care and support which was not needed. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Westmorland and Furness Council (24 006 080)

Statement Upheld Domiciliary care 31-Jan-2025

Summary: The Council acknowledged failings in the domiciliary care provided to Mrs Y during this investigation, but it failed to offer a remedy for the injustice caused. We have made recommendations to address this.

Westmorland and Furness Council (24 019 254)

Statement Upheld Public transport 17-Feb-2025

Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.

Westmorland and Furness Council (24 014 980)

Statement Upheld Parking and other penalties 18-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to withdraw the complainant’s parking permit. This is because the Council has agreed to extend the permit for six months.